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Assistant Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Seasoned Assistant Manager with more than 10 years of experience in fast­paced environment. Excellent leadership and customer service skills. Track record of achieving exceptional results in sales revenue and customer satisfaction.

Core Strengths
  • Fluent in English and Spanish
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer- and service-oriented
  • Reliable and punctual


  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
  • Visual merchandising proficiency
  • Written and oral communication skills

Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Assistant Manager, 08/2007 to 03/2015
Lacoste Troy, MI,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Assisted customers in finding out-of-stock items.Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sale meetings.
Usher (Guest Services), 07/2006 to 06/2008
Avantor Atlanta, GA,
  • Sell and collect admission tickets and passes from patrons at entertainment events.
  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
  • Guided patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintained order and ensured adherence to safety rules.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.

Sales Associate, 04/2004 to 08/2007
The Children's Place City, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Assisted customers in finding out-of-stock items.Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
Educational Background
High School Diploma: , Expected in 2003
to
Montebello High School - Montebello, California
GPA:
Languages

Fluent in English and Spanish

Skills

Customer Service, Operations, Receptionist, Retail Sales, Sales, Exceed, Merchandising, Satisfaction, Sales Generation, Ada, Arrangements, Seating, Customer Service Representative, In Sales, Sales Revenue, Time Management

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Montebello High School
Job Titles Held:
  • Assistant Manager
  • Usher (Guest Services)
  • Sales Associate
Degrees
  • High School Diploma