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Assistant Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Well-qualified customer service professional adept at coordinating events, placing reservations and updating records. Good verbal and written communication, problem-solving and conflict resolution abilities. Well-organized, self-motivated and hardworking.

Skills
  • Quick learner
  • Time management skills
  • Computer proficient
  • Notary Public
  • Microsoft Office
  • Cash Handling
  • Customer Service
Education and Training
Watauga High School Boone, NC Expected in 12/2010 High School Diploma : - GPA :
Caldwell Community College And Technical Institute Hudson, NC Expected in : Accounting - GPA :

Took Accounting 1 and finished it but did not pursue the rest of the accounting classes.

Experience
Gelson's - Assistant Manager
Del Mar, CA, 11/2018 - Current
  • Opening/ closing the store
  • Making sure the associates are on task
  • Dealing with customer complaints/issues
  • Receiving all the daily cash and making sure all registers balance correctly
  • In charge of making sure cash was in registers by opening
  • Receiving change orders from Brinks and giving them all our daily deposits
  • Answering phones
  • Cleaning my office and keeping my department neat and clean
  • Recovering merchandise before leaving for the day
  • Helping unload trucks
  • Clean restrooms, filling soap dispensers and toilet paper holders, sweep, mop, vacuum if needed
  • Assisting customers in anyway possible
  • Ordering my departments of party and candles
  • Keying schedule for the manager and doing whatever else was asked of me.
Bluegreen Resorts - Guest Services Associate
East Hartford, CT, 11/2017 - 11/2018
  • Handled the complaints and concerns of customers.
  • Worked with room service, housekeeping, and maintenance to meet all guest needs.
  • Handled guest requests for additional towels and linens by contacting the housekeeping department.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Set up reservations, processed payments and responded to a wide range of questions.
  • Directed front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
  • Checked system to confirm arrival and departure times.
  • Provided details and directions for area attractions.

Provided all guests with a positive experience and a professional impression.

Managed guest check-in and check-out procedures, placed reservations and processed payments.

Welcomed guests when they walked through the building and provided them with the assistance that they needed.

Provided bookkeeping of important files.

Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Established a knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.

Worked with Quickbooks and Microsoft office

Bevmo Holdings Llc - Merchandise Coordinator
San Rafael, CA, 06/2016 - 10/2017
  • Trained new employees on customer service and quality assurance standards.
  • Monitored departmental product shrinkage and reported it to executives.
  • Designed sales floor according to newest and most-sold products. Checked products for quality and accurate pricing.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Worked as a team member to provide the highest level of service to customers.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Offered direction and gave constructive feedback to motivate team members.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Kept an eye on building premises for loss prevention and security purposes.
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained visually appealing and effective displays for my department.
  • Maintained friendly and professional customer interactions.

Marked clearance products with updated price tags.

Built and maintained effective relationships with peers and upper management.

Processed all sales transactions accurately and in a timely fashion. Kept the showroom clean and maintained neat, orderly product displays.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Blue Ridge Mountain Stop - Cook/Cashier
City, STATE, 06/2014 - 06/2016
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Built and maintained effective relationships with peers and upper management.
  • Processed all sales transactions accurately and in a timely fashion. Opened and closed the store, including counting cash, and opening and closing cash registers.
  • Maintained visually appealing and effective displays for the entire store.
  • Worked as a team member to provide the highest level of service to customers.
  • Checked products for quality and accurate pricing.
  • Ordered supplies and products based on accurate forecasting.
  • Trained new employees on customer service and quality assurance standards.

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87Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Watauga High School
  • Caldwell Community College And Technical Institute
Job Titles Held:
  • Assistant Manager
  • Guest Services Associate
  • Merchandise Coordinator
  • Cook/Cashier
Degrees
  • High School Diploma
  • Some College (No Degree)