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Assistant Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Kao Yuan University Taiwan, Expected in 06/2010 Bachelor of Arts : Business And Language - GPA :
Work History
Marcus Corporation - Assistant Manager
Collegeville, PA, 11/2017 - Current

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached team on effective upselling and cross-selling methods.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Provided current employees options for additional training opportunities.
  • Supervised team of 30 employees and provided feedback on performance.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Communicated with managers of other departments to maintain transparency.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Interviewed, hired and trained 20 staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Levin Furniture - Sales Associate
Burgettstown, PA, 07/2017 - 11/2017
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
Republic Steel - Supervisor
Massillon, OH, 10/2013 - 07/2017
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Identified individual employee's unique work styles and adapted management methods.
  • Interviewed, hired and trained new employees for Brand Associate position.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.

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59Fair

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Kao Yuan University
Job Titles Held:
  • Assistant Manager
  • Sales Associate
  • Supervisor
Degrees
  • Bachelor of Arts

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