Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Recruiting and Interviewing
  • Contract Management
  • Business Development
  • Consulting
  • Business planning
  • Training
Education
Gatlinburg Pittman High School Gatlinburg, TN Expected in 07/1996 High School Diploma : - GPA :
University of Phoenix Tempe, AZ Expected in 10/2015 Bachelors of Science in Business : - GPA :
Work History
Mfa Oil - Assistant Manager
Sikeston, MO, 08/2014 - Current
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised and evaluated staff of 13 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Communicated with managers of other departments to maintain transparency.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided current employees options for additional training opportunities.
  • Maintained exceptionally clean, customer-friendly and well-run Women's department.
  • Supervised and evaluated staff of 13 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Mfa Oil - Assistant Manager
Clinton, MO, 11/2013 - 08/2014
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Petco - Merchandise Specialist
Saint Johns, FL, 04/2000 - 10/2013
  • Educated customers on promotions to enhance sales.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

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Resume Overview

School Attended

  • Gatlinburg Pittman High School
  • University of Phoenix

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Merchandise Specialist

Degrees

  • High School Diploma
  • Bachelors of Science in Business

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