Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Recruiting and Interviewing
Contract Management
Business Development
Consulting
Business planning
Training
Education
Gatlinburg Pittman High SchoolGatlinburg, TNExpected in 07/1996 – –High School Diploma: - GPA:
University of PhoenixTempe, AZExpected in 10/2015 – –Bachelors of Science in Business: - GPA:
Work History
Mfa Oil - Assistant Manager Sikeston, MO, 08/2014 - Current
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Applied customer feedback to develop process improvements and support long-term business needs.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervised and evaluated staff of 13 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Communicated with managers of other departments to maintain transparency.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Assisted Manager in interview process of prospective employees and provided feedback.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Provided current employees options for additional training opportunities.
Maintained exceptionally clean, customer-friendly and well-run Women's department.
Supervised and evaluated staff of 13 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
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