Agile and adaptable team leader with stellar customer service and sales history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Offering hardworking mentality and history of success coordinating and monitoring daily operations. Highly committed to ensuring exceptional customer service.
Skills
Issue resolution
Recruiting and interviewing
Staff management
Employee performance evaluations
Employee scheduling
Financial management
Operations management
Cost control
Consulting
Staff supervision
Strategic planning
Relationship building and management
Order processing
Closing strategies
Sales strategy development
Documentation skills
Sales goals
Merchandising expertise
Client needs assessments
Work History
05/2014 to 11/2018
Assistant ManagerMfa Oil – Macon, MO,
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Met or exceeded monthly sales goals as team leader by up to 80%.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Completed monthly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
12/2013 to 05/2014
Tow Truck DriverLkq Corp – Goode, VA,
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Completed preventive maintenance checks and basic repairs to vehicles.
Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Fastened chains, straps, covers and binders to secure load during transit.
Answered roadside assistance calls for tows and other vehicle support.
Secured vehicle to tow truck and checked all attachments for safe operation.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Conducted efficient cargo transfers to maintain route schedules.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Operated with safety and skill to avoid accidents and delays.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Presented clean, neat appearance during every shift to uphold professional company presence.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
10/2009 to 01/2013
Infantry U.S. Army – City, STATE,
Supervised millions in high-value equipment, maintaining zero loss record over 3 years, 3 months, and 27 days.
Scored in top tier on all physical fitness evaluations and agility testing
Led fire teams during battle drills and training exercises.
Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Led fire team during infantry dismounted battle drills and situational training exercises.
Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
Directed logistical training procedures in accordance with military regulations.
Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
Education
Expected in 05/2008
High School Diploma: Farmington Sr. High School - Farmington, MO GPA:
Expected in 05/2016
Associate of Science: Automotive Mechanics Ranken Technical College - St Louis, MO GPA:
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