Dependable Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Highly detail-oriented and successful at meeting and exceeding store goals. Expertise in customer service relations and sales management.
Profit and loss understanding
Excellent Communication Skills
Strong customer relations
Cash handling expertise
Excellent Time Management
Proven Track Record
Assistant Manager, 02/2014 to Current Kay Jewelers – Oakdale Mall, Johnson City, N.Y.
Hired and trained all incoming sales team members.
Instructed a staff of 7 on appropriately handling difficult and complicated sales.
Worked directly with Human Resources, Customer Care, and Credit Departments.
Maintained confidentiality of credit records and guest information.
Store Manager, 06/2012 to 02/2014 Kay Jewelers – Southside Mall, Oneonta, N.Y.
Opened new C volume location and sold $1.3 Million in the first year
Interviewed, hired, trained and evaluated 11 new employees in sales and marketing.
Processed payroll weekly using JDA software
Conducted quarterly appraisal reviews for all employees.
Planned budgets and authorized payments and merchandise returns.
Increased profits through effective sales training and troubleshooting profit loss areas.
Conducted inventory twice yearly on over $2 million worth of merchandise and had a reconciliation amount of -.07% and under.
Assistant Manager, 06/2009 to 06/2012 Kay Jewelers – Oakdale Mall, Johnson City, N.Y.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly priced and displayed.
Jewelry Consultant, 08/2005 to 06/2009 Kay Jewelers – Oakdale Mall, Johnson City, N.Y.
Dedicated Team Player
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Contributed to team success by exceeding sales goals and standards
Built relationships with customers to increase likelihood of repeat business.
Responded to customer questions and requests in a prompt and efficient manner.
High School Diploma: 2002 Seton Catholic Central High School - Binghamton, N.Y.
Received award for selling over $60,000 at our Dana Augustine Event in 2013.
Repeatedly received recognition from superiors for excellence in customer service.
Opened a brand new location and made it profitable in 6 months
Repeatedly on the top performers list for Sales and Standards in the region as Assistant Manager and Store Manager.
Certified Diamondologist and Gemologist by The Diamond Council of America