Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering four years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
To begin, this is easily the most fulfilling job opportunity I've had so far.
As the Assistant Manager at Advance America, my first priority is to offer a short term personal lending solution that best fits my client's needs - from personalizing a lending solution, to orginating the loan, I am responsible for the whole process.
Beyond that, I feel its my responsibility to educate each client on the different ways that they can efficiently navigate the difficult road leading them on the way to their version of financial stability. My passion for building credit, creating a budget, tracking expenses, and finding unique ways to maximize every dollar I earn personally drives me to collaborate with and educate each client.
Aside from customer relations, I am also responsible for making upwards of 100 outbound calls per day in order to service client accounts. Finding a way to collect payment on customer accounts is an essential skill in my role. From offering extended payment plans on defaulted accounts, to finding more creative, personalized solutions to bring delinquent accounts back into good standing, I consistently lower the bad debt percentage for my own branch.
I always find a way to incentivize my client to make a payment on their account, sometimes conveying to them that their payment could be an investment in themself, with no risk or downside.
Maintaining profit and loss statements and tracking our centers budget and expenses is key in our ability to turn a large profit each quarter. My role is responsible for handling quantities of cash in excess of $15,000. Business to business relations are also an important factor of my position. I work directly with potential business partners and community outreach programs to create marketing and visibility opportunities wherever possible
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