Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering four years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Professional telephone demeanor
  • Multi-line phone talent
  • Customer service support
  • MS Office
  • Team Management
  • Point of sale knowledge
  • Customer assistance
  • Loans
  • Banking
  • Financial services
  • Cash Handling
  • Staff Management
  • Financial Management
  • Budgeting
  • Sales growth
Work History
Assistant Manager, 10/2019 to Current
O'charley'sCincinnati, OH,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Resolved challenging situations with friendly but firm strategies.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Solutions Specialist, 11/2018 to 10/2019
BearcomWixom, MI,
  • Scored in top 2% of employees for successful sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Developed and implemented sales strategies to increase revenue.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Set up appointments with potential and current customers to promote new products and services.
Utility Worker/ Vehicle and Customer Transporter, 10/2017 to 10/2018
Hertz Corporation HLECity, STATE,
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Cleaned and detailed equipment, vehicles and facilities.
  • Transported high-value clients with professionalism and discretion.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
High School Diploma: , Expected in
Weir High School - Weirton, WV,

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School Attended

  • Weir High School

Job Titles Held:

  • Assistant Manager
  • Solutions Specialist
  • Utility Worker/ Vehicle and Customer Transporter


  • High School Diploma

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