Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • I've have been a part of the customer service in many capacities throughout my career as an assistant manager. I have had extensive interaction with employees at all levels within the company. My personality is outgoing, positive and generally focused.
  • Results-focused Supervisor offering 7 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
  • Marketing-savvy Assistant Manager offering 7-year background in retail. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.
  • Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
  • Staff Management
  • Strategic Planning
  • Business administration
  • Creative merchandising
  • Financial Management
  • Relationship development
  • Business planning
  • Sales and Marketing
  • Operations management
  • Verbal and written communication
  • Budgeting
  • Team management
Work History
Assistant Manager, 07/2019 - Current
Mhc Equity Lifestyle Properties Newport, NC,
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised team of 30+ employees and provided feedback on performance.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Assistant Manager, 02/2015 - 07/2019
O'charley's Barboursville, WV,
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Attended monthly sales meetings and reported pertinent information to employees.
Pharmacy Clerk, 02/2011 - 01/2013
Kroger Chesapeake, VA,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Administrative Assistant, 01/2002 - 03/2010
Community Care, Inc. Elkhorn, WI,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created PowerPoint presentations for business development purposes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
Education
No Degree: Education/English, Expected in
-
Eastern Oklahoma State College - Wilburton, OK,
GPA:
High School Diploma: , Expected in 05/1996
-
Idabel High School - Idabel, OK
GPA:

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Resume Overview

School Attended

  • Eastern Oklahoma State College
  • Idabel High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Pharmacy Clerk
  • Administrative Assistant

Degrees

  • No Degree
  • High School Diploma

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