Well-versed Assistant Manager in sales, personal and inventory management. Successful at engaging with staff by discussing performance, accountability and acknowledging excellence performance. Veteran Bartender with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Dedicated Trainer successful at working with personalities and coordinating training delivery activities. An employee who's seeking to leverage extensive background in personal management, recruitment, benefits administration, employee relations in a different industry. I want to utilize my degree and find a career. Highly motivated for a stimulating career change and eager to add value to the company.
•Cross-trained existing employees to maximize team agility and performance.
•Trained many less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
•Generated higher ticket averages by training six employees on suggestive up-selling techniques with co-instructing bar and server classrooms.
•Trained eight new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
•Created and implemented step-by-step instructions on varies work tasks for employees.
•Examples include the daily reports that are sent to corporate and preparations for new seasonal drinks that eliminated cost.
•Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records at the end of shifts to manage the cash and credit card sales that shift.
•Gathered and organized supplementary material to support structured lessons when performing training classrooms with new hires.
•Led and directed team members on effective methods, operations, and procedures.
Jeremy Gaspar Former Proprietor of Outback Steakhouse NLR (501) 413-7155
Katerah Underwood Manager at Outback Steakhouse LR (501) 259-4302
Chris Estes Proprietor of Outback Steakhouse HS (501) 520-5800
Kelly Smith Manager at Outback Steakhouse HS (501) 520-5800
Jennifer Phillips prior co-worker +1(417) 619-5695
Prateek Upreti prior class peer (501) 508-0140
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