Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Well-versed Assistant Manager in sales, personal and inventory management. Successful at engaging with staff by discussing performance, accountability and acknowledging excellence performance. Veteran Bartender with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Dedicated Trainer successful at working with personalities and coordinating training delivery activities. An employee who's seeking to leverage extensive background in personal management, recruitment, benefits administration, employee relations in a different industry. I want to utilize my degree and find a career. Highly motivated for a stimulating career change and eager to add value to the company.

Skills
  • Training
  • Staff Management
  • Flexible & Adaptable
  • Microsoft Office
  • Clear and effective communication
  • Handling difficult customers
Education
University of Arkansas At Little Rock Little Rock, AR Expected in MBA : Human Resources Management - GPA :
University of Arkansas At Little Rock Little Rock, AR Expected in BBA : Business Administration and Management, economics - GPA : Awarded Outstanding Student Award 2017 Member of Honors Society Of UALR Member of Golden Key Honor Association Graduated magna cum laude
Pulaski Technical College North Little Rock, AR Expected in Associate of Arts : - GPA : Received Shelby Breedlove Scholarship
Work History
O'charley's - Assistant Manager
Cold Spring, KY, 01/2021 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after experience to verify satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Evaluated employees' strengths and assigned tasks based upon experience and training with closing duties, assigning sections, promotions, and daily tasks.
  • Maximized performance by monitoring daily activities and mentoring team of 15-20 associates.
  • Prepared and recommended long-range plans for development of liquor cost.
  • Organized a PowerPoint to show salary management a system that would control asset loss and upgrade the pen and paper inventory management.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Instructed fun team building activities to engage staff in up-selling to meet revenue targets like Dingo and targeted sale of items win prizes.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Aimbridge Hospitality - Bartender
Miamisburg, OH, 01/2021 - Current
  • Recorded inventory sales into organization's weekly income report.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Handled minimum $500 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Participate and help organize in non-profit events including Red Hat Society luncheons and attending different sporting events to help promote the business including Travelers games and golf events at Sherwood Country Club.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Stayed up to date on state laws regarding alcoholic beverage services and maintained passing compliance for inspections four years in a row with random visits of EcoSure.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies as being the most experienced bartender.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Completed weekly stock inventories to identify and address issues negatively impacting controls.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Mentored new hires, resulting in stronger staff development and increased productivity as the most experienced employee.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
C3/Customercontactchannels - Trainer
Tahlequah, OK, 01/2011 - Current

•Cross-trained existing employees to maximize team agility and performance.

•Trained many less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.

•Generated higher ticket averages by training six employees on suggestive up-selling techniques with co-instructing bar and server classrooms.

•Trained eight new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.

•Created and implemented step-by-step instructions on varies work tasks for employees.

•Examples include the daily reports that are sent to corporate and preparations for new seasonal drinks that eliminated cost.

•Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records at the end of shifts to manage the cash and credit card sales that shift.

•Gathered and organized supplementary material to support structured lessons when performing training classrooms with new hires.

•Led and directed team members on effective methods, operations, and procedures.

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Resume Overview

School Attended

  • University of Arkansas At Little Rock
  • University of Arkansas At Little Rock
  • Pulaski Technical College

Job Titles Held:

  • Assistant Manager
  • Bartender
  • Trainer

Degrees

  • MBA
  • BBA
  • Associate of Arts

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