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Assistant Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Focus

Pursuing employment to learn, grow, and experience new opportunities that will aid my growth professionally.

Summary of Skills
  • Advertising new products or terms.
  • Client Relations
  • Focus of customer satisfaction
  • Experience in Customer service
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Reliable and punctual
  • Cash handling
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Fluent in Spanish and English
  • Customer service-focused
  • Organized
  • Excellent communication skills
  • Team player
  • Skilled multi-tasker
  • Positive attitude
  • Delivers exceptional customer service
Accomplishments

Recognized by peers and management for going above and beyond normal job functions.Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Commended for having a perfect attendance for 14 months.

Professional Experience
11/2012 to 08/2015 Assistant Manager O'charley's | Dayton, OH,
  • Maintain work environment.
  • Provide customer service.Worked under strict deadlines and responded to service requests and emergency call-outs.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Regularly sought opportunities to up sell and add on additional merchandise.Managed cash stock and inventory balances accurately.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Guaranteed positive customer experiences and resolved all customer complaints.
06/2010 to 08/2015 Cashier Lifestyle Communities, Ltd. | Morrisville, NC,
  • Restock inventory.
  • Provide customer service.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Guaranteed positive customer experiences and resolved all customer complaints.Worked under strict deadlines and responded to service requests and emergency call-outs.

05/2015 to 07/2015 Carhop Sonic Drive-In | Fort Myers, FL,
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.Successfully interacted with customers and retail buyers to expedite orders.Served as the company's only bilingual Spanish/English customer service representative.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Communicated clearly and positively with co-workers and management.Mastered Point of Sale (POS) computer system for automated order taking.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.
Education
Expected in 2019 | Criminal Justice/ Public Safety Lewis University , Romeoville, IL GPA:
Expected in 2015 High School Diploma | West Aurora High School, Aurora, IL GPA:

Member of Alianza Hispana club From Aug. 2012 to Dec.2014

3.0 GPA

Interests
Participate in Alianza Hispana club grades 9 and 10 *Played in Aurora Township soccer team grades 9-11
Additional Information
  • Activities: Participate in Alianza Hispana club grades 9 and 10 Played in Aurora Township soccer team grades 9-11 Special Recognition: Perfect Attendance award in grade 9 Effort Honor Roll in grades 9 and 10
  • VOLUNTEER EXPERIENCES New Hope Lutheran Church, Aurora, Illinois December 2011-Present Volunteer at Feed My Starving Children twice a month Organize youth meetings once a month Volunteer at Hesed House two weekends each month PERSONAL INTERESTS Running Soccer Participating in church and community activities Outdoor activities such as rock climbing and hiking Working at work and on house projects Spending time with family and friends Community organizations
Skills

Cash handlingProfessional and friendly Careful and active listener

Multi-tasking Strong public speaker Computer Proficiency Time Management Microsoft word, PowerPoint,Excel

References

REFERENCES Mr. Eddie G. Diaz, Employer, Subway, 1204 E. New York Street, Aurora, Illinois 60505 (630) 486-1341, djpelon08@yahoo.com

Mr. Juan Ocon, Employer, Ocons Creations Bridal Shop, 233 W. Galena Boulevard, Aurora, Illinois 60505 (630) 844-2118, romj84@aol.com

Mrs. Connie Siljendahl, Physical Education Teacher, West Aurora High School, 1201 W. New York Street, Aurora, Illinois 60506, csiljendahl@sd129.org

Mrs. Maria Carmen Renteria, Youth Group President, New Hope Lutheran Church, 551 S. Fourth Street, Aurora, Illinois 60505 (630) 896-0478, m.renteria@yahoo.com

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Lewis University
  • West Aurora High School
Job Titles Held:
  • Assistant Manager
  • Cashier
  • Carhop
Degrees
  • High School Diploma

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