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Assistant Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Bilingual talented Manager successful in improving team effectiveness, growing revenue, and increasing customer satisfaction in challenging markets. strong planning, project management and leadership abilities. Seeking to take on new role in dynamic environment with emerging company.


Dedicated business professional with over 7 years of experience managing a full spectrum of business application systems, programs, services, and functions. Extensive experience providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential.


Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Proven success introducing process improvements, change management, training and development, and staff-development initiatives driving organizational goal attainment. Expert communicator –resolve conflicts and negotiate win-win outcomes.

Qualifications
  • Project, Financial, Database and Relationship Management
  • Business Development and Performance Analysis
  • Information Technology and Technical Support
  • Industry/Market Research and Strategic Planning
  • Team Building/Morale Building
  • Mediation/Dispute Resolution, Employee Training & Development
  • Customer Service
Relevant Experience

Created strategic marketing/communications plans to provide direction for company’s public-facing communications and social media channels.

Streamlined decision-making and process improvement initiatives, significantly improving efficiency levels.


Successfully facilitated and administered customer and employee resolution and mitigation program, resulting in timely responses to customer-services issues, increased business and receivables, and manageable, corrective actions of employees.


Initiated, cultivated, and executed successful print advertising media strategies for several vertical application markets, which increased sales leads and awareness of company's capabilities and ultimately led to increased market share for business partners.


Refined and restructured an internal communications process to disseminate and deliver brand awareness and product sales, which led to the redesign and re-architecture of marketing and sales, resulting in a 20% increase in hit rate, increased awareness, and integration of new direction.


Experience
06/2014 to Present
Assistant Manager Ralph Lauren San Diego, CA,
  • Managed operational and business system projects, continuous process and product improvement, and customer service program, creating overall operations efficiency.
  • Played a key role in leading, training, scheduling, implementation and support of business and technological system plans.
  • Performed various financial activities including cash handling, deposit preparation, and payroll; ordering and managing inventory.
  • Prepared reports by collecting, analyzing, and summarizing data and trends.
  • Observed and evaluated current market and competition to ensure quality standards and service and build sales and profits.
  • Designed and managed appearance of property, model home, office and Cabana.
  • Responsible for all communications, PR, social media, events, and content creation, incorporating online tools and in-person networking to create relationships and build company's brand, both online and off.
  • Outcomes: Content creation - writing blog posts, articles, newsletters, communications materials, and material for social media channels.
  • Social media marketing - creating, managing and growing company's presence through blogs, Twitter, Facebook, and other strategically relevant online properties.
  • Events and event planning - attended industry events and planned meetups for the managed community.
  • Customer relations - responsible for customer support - answering questions (phone, e-mail, online) and managing online feedback forums such as Yelp.com.
  • Communications/marketing strategy - responsible for creating strategic marketing/communications plans to provide direction for company's public-facing communications.
  • Analytics - Utilized Yardi, Google Analytics and other measurement tools to provide reports on metrics, and find ways to improve on metrics through testing and new initiatives.
  • Business development - responsible for business development and sales.
05/2011 to 07/2014
Manager Transunion DE, State,
  • Managed operational and business system projects, continuous process and product improvement, and customer service program, creating overall operations efficiency.
  • Played a key role in leading, training, scheduling, implementation, and support of business.
  • Performed various financial activities such as cash handling, deposit preparation, and payroll; ordering and managing inventory; building sales and profits.
  • Resolved customer complaints.
  • Trained workers in food preparation, sanitation, and safety procedures.
  • Observed and evaluated workers and work procedures to ensure quality standards and service, and completed disciplinary write-ups.
  • Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Inspected supplies, equipment, and work areas to ensure efficient service.
  • Outcomes: Directed all aspects of customer service Interacted with business partners Played a key role in training Streamlined decision-making and process improvement initiatives, significantly improving efficiency levels.
  • Successfully facilitated and administered customer and employee resolution and mitigation program, resulting in timely responses to customer-services issues, increased business and receivables, and manageable, corrective actions of employees.
04/2011 to 07/2013
Graduate Assistant Loma Linda University Medical Center Murrieta-Main, CA,
  • Prepared meeting scheduling and arrangements, announcements, agendas, reports, and minutes.
  • Provided competitive market analysis for "School of Management"/"Albright School of Education" Senior Faculty for specific programs.
  • Assisted with PLA assessment and review for SOM/ ASOE Senior Faculty for specific programs.
  • Conducted survey data analysis for specific programs in SOM/ ASOE.
  • Recorded and documented assessment for accreditation purposes.
  • Provided administrative support for departmental staff such as researching, word processing, spreadsheet or database creation and maintenance, proof-reading, copying, mailing, in-house distribution, expenditure tracking, and creating routine reports and correspondence.
  • Managed enrollment, progression and graduation of students in ASOE.
  • Updated student information and maintained student database.
  • Supported process improvement, installation of new database and enhanced process quality reports of ASOE.
05/2009 to 05/2010
Local Change Analyst (Intern Program) Metro Cash & Carry City, STATE, Bulgaria
  • Supported corporate-wide projects in selection, delivery and management of new technology and change management.
  • Oversaw actions of teams encompassing web design, technical support, and software development.
  • Acted as point-for-contact for IT and traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail.
  • Outcomes: Collaborated in development of an RFP with a specialist contract center consultant.
  • Defined business needs and detailed project constraints.
  • As first point of contact for IT/Change Management, met weekly with different departments, conducted visits and communicated daily with technicians facilitating the change.
  • Identified critical need for change management.
  • Devised solution using "front-end" and employed helpdesk consultant to establish incident call logging.
  • Gained a reputation as a problem-solver; diffused potentially volatile situations by directing prompt works and appeasing disgruntled end-users.
  • Provided guidance to Change Initiators and Local Change Coordinators for greater employee and customer satisfaction.
09/2007 to 04/2009
Marketing Coordinator/Sales Manager Viking Ltd City, STATE, Bulgaria
  • Developed and executed organizational brand and marketing communications to increase customer acquisition, including print advertising, media buying, and sales collateral (brochures, case studies, testimonial packets, and trade show exhibits).
  • Interacted with product and services managers, inside sales organization, and advertising agencies.
  • Analyzed market research to recommend sales and marketing tools.
  • Coordinated supporting personnel travel logistics.
  • Ensured that project objectives were accomplished in accordance with outlined priorities and delivered on time.
  • Created cross-team schedules to meet deliverables of variable project on time.
  • Reviewed project status reports during each operational phase.
  • Prepared weekly project status reports for higher management.
  • Outcomes: Initiated, cultivated, and executed successful print advertising media strategies for several vertical application markets, which increased sales leads and awareness of company's capabilities and ultimately led to increased market share for business partners.
  • Took on management responsibilities, including coordination and direction of all marketing efforts, proactively working with product managers to forecast and develop long-term marketing strategies to meet goals and objectives.
  • Worked with product managers to successfully merge products, resulting in a revenue increase and providing capacity to share marketing dollars.
  • Refined and restructured an internal communications process to disseminate and deliver brand awareness and product sales, which led to the redesign and re-architecture of marketing and sales, resulting in a 20% increase in hit rate, increased awareness, and integration of new direction.
Education
Expected in 2014
Master of Business Administration (MBA): Project Management and Finance
City University of Seattle - Seattle, Washington
GPA:
Expected in 2010
Bachelor of Science Degree (BS): Business Economy
University of National and World Economy - Sofia,
GPA:
Certifications

Affiliations
Skills

Created strategic marketing/communications plans to provide direction for company’s public-facing communications and social media channels.


Streamlined decision-making and process improvement initiatives, significantly improving efficiency levels.


Successfully facilitated and administered customer and employee resolution and mitigation program, resulting in timely responses to customer-services issues, increased business and receivables, and manageable, corrective actions of employees.


Initiated, cultivated, and executed successful print advertising media strategies for several vertical application markets, which increased sales leads and awareness of company's capabilities and ultimately led to increased market share for business partners.


Refined and restructured an internal communications process to disseminate and deliver brand awareness and product sales, which led to the redesign and re-architecture of marketing and sales, resulting in a 20% increase in hit rate, increased awareness, and integration of new direction.


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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • City University of Seattle
  • University of National and World Economy
Job Titles Held:
  • Assistant Manager
  • Manager
  • Graduate Assistant
  • Local Change Analyst (Intern Program)
  • Marketing Coordinator/Sales Manager
Degrees
  • Master of Business Administration (MBA)
  • Bachelor of Science Degree (BS)