Very enthusiastic with excellent communication skills and strong motivation to succeed. Has diploma in HRT Management and current student working online towards my Associate Degree in Small Business Management. Detailed-oriented with the ability to learn concepts quickly. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Assistant Manager experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately, and posses Serve Safe Certificate.
Energetic and Organized
Excellent Communication Skills
Proven Leadership Abilities
Recognized by peers and management for going above and beyond normal job functions. Maintains bookkeeping and computer information while assisting General Manager in daily duties.
Assistant Manager10/2011CheckersAlbany, GeorgiaUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Assisted with monthly inventory control and weekly stock ordering.
Heatset Operator04/2005 to 03/2011Shaw IndustriesTifton , GeorgiaUnloaded, picked, staged and loaded products for shipping. Followed proper selection procedures as established by the company.
Material Handler02/2004 to 04/2005Burlen CorporationTifton, GeorgiaCarefully handled material to be packaged and shipped. Maintained proper stock levels on a line.
Night Shift Manager06/2000 to 12/2003Burger KingSylvester, GeorgiaConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Small Business Management2017Southern New Hampshire UniversityAdvanced coursework in Business Administration
HRT Management2011Albany Technical CollegeAlbany, GeorgiaCourses in Hospitality and Restaurant Management Coursework in Business, Restaurant and Hotel Management
High School Diploma: Child Care/ Business1998Worth County High SchoolSylvester, Georgia