Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly driven, experienced in retail business with over 5 years in sales and over 11 years of management experience total. My strengths lies in my abilities to sell and commit to generate excellent costumer service along with a great costumer shopping experience. I am confident and determine on my work performance. Ready for new opportunities.

  • Recruiting and Interviewing
  • Operations management
  • Sales Goals
  • Point of Sale Systems
  • Store Operations
  • Bilingual
  • Staff Supervision
  • Goals and Performance
  • Cash Handling
  • Cash Register Operation
  • Product Knowledge
  • Friendly and Outgoing
Work History
11/2017 to 04/2020 Assistant Manager The Edge Fitness Clubs | Greenwich, CT,
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Worked aside my store manager to shrink results from 4.2% to 1.65%.
  • Developed and trained numerous of sale associates.
  • Ensure that each customer receives outstanding costumer service by providing a costumer friendly environment which includes greeting, quick follow ups and acknowledging every costumer, maintaining outstanding standards, solid product knowledge and all other components of costumer service.
  • Leading by example, increasing UPT to drive units to contribute to great costumer service and sales by converting high.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Communicated with managers of other departments to maintain transparency.
  • Supervised team of 20 employees and provided feedback on performance.
06/2011 to 07/2017 Restaurant Manager Wendy's | Camp Lejeune, NC,
  • Prepared for and executed new menu implementations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Managed 15 person team of cooks and back of house staff for high-end restaurant.
  • Strategically developed effective marketing plans to increase sales and profits.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Promoted business through participation in and sponsorship of community events, including and Restaurant Week and Taste of Elizabeth.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
04/2008 to 05/2011 Secretary Port Of Long Beach | Long Beach, CA,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Answered and directed calls using multi-line switchboard.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Scheduled appointments and provided 15- 30 follow-up calls to clients within a 24 hours timeframe.
  • Recorded expenses and maintained accounting records.
05/2005 to 03/2008 Sales Associate City Wide | Cedar Park, TX,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
Expected in | Medical Healthcare Training Institute - Union, Union, NJ GPA:
Expected in Medical | Medical Assistant Drake College of Business, Elizabeth, NJ GPA:
Expected in 06/2005 High School Diploma | St Mary's High School, Elizabeth, NJ, GPA:

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School Attended

  • Healthcare Training Institute - Union
  • Drake College of Business
  • St Mary's High School

Job Titles Held:

  • Assistant Manager
  • Restaurant Manager
  • Secretary
  • Sales Associate


  • Medical
  • High School Diploma

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