Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly driven, experienced in retail business with over 5 years in sales and over 11 years of management experience total. My strengths lies in my abilities to sell and commit to generate excellent costumer service along with a great costumer shopping experience. I am confident and determine on my work performance. Ready for new opportunities.
Skills
Recruiting and Interviewing
Operations management
Sales Goals
Point of Sale Systems
Store Operations
Bilingual
Staff Supervision
Goals and Performance
Cash Handling
Cash Register Operation
Product Knowledge
Friendly and Outgoing
Work History
11/2017 to 04/2020Assistant ManagerThe Edge Fitness Clubs | Greenwich, CT,
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Worked aside my store manager to shrink results from 4.2% to 1.65%.
Developed and trained numerous of sale associates.
Ensure that each customer receives outstanding costumer service by providing a costumer friendly environment which includes greeting, quick follow ups and acknowledging every costumer, maintaining outstanding standards, solid product knowledge and all other components of costumer service.
Leading by example, increasing UPT to drive units to contribute to great costumer service and sales by converting high.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Communicated with managers of other departments to maintain transparency.
Supervised team of 20 employees and provided feedback on performance.
06/2011 to 07/2017Restaurant ManagerWendy's | Camp Lejeune, NC,
Prepared for and executed new menu implementations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Managed 15 person team of cooks and back of house staff for high-end restaurant.
Strategically developed effective marketing plans to increase sales and profits.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Promoted business through participation in and sponsorship of community events, including and Restaurant Week and Taste of Elizabeth.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
04/2008 to 05/2011SecretaryPort Of Long Beach | Long Beach, CA,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Answered and directed calls using multi-line switchboard.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Reviewed and balanced daily bank deposits and deposit report.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed inventory, placed orders and handled payment for office supplies.
Scheduled appointments and provided 15- 30 follow-up calls to clients within a 24 hours timeframe.
Recorded expenses and maintained accounting records.
05/2005 to 03/2008Sales AssociateCity Wide | Cedar Park, TX,
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Educated customers on promotions to enhance sales.
Processed product returns and assisted customers with other selections.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Education
Expected in | Medical Healthcare Training Institute - Union, Union, NJGPA:
Expected in Medical | Medical Assistant Drake College of Business, Elizabeth, NJGPA:
Expected in 06/2005High School Diploma | St Mary's High School, Elizabeth, NJ, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
