assistant manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Sales monitoring
Product and service knowledge
Orientating and training
Microsoft Office365 knowledge
Troubleshooting in Computers, POS Equipment
Photography
running POS system
Cash handling
Customer satisfaction
Manager expertise
Administrative knowledge
Writing, Typing, and Filing
Education K-12 ( HomeBased-Tutoring)
Child-care
Mental Health in elder residents, Alzheimer's Patients, Dementia patients.
Being Funny, Outgoing, Smart, Determined, Implementing New Ideas for sales and marketing
Working 72 hours a week, or more
used to working 12 hours a day.
Training and Development
Project management abilities
Merchandising
Time Management
Business development understanding
CRM
Retail Space Planning
CSS
Staff development
Staff training and development
Strategic Planning
Retail operations management
Customer relations
Experience
11/2020 to Current
Assistant ManagerTuff Shed, Inc. – Oklahoma City, OK,
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Oversaw team development according to industry service standards to further customer loyalty.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Enhanced sales by implementing merchandising and promotional improvements.
05/2017 to 12/2018
Front End CashierBass Pro Shops – Olathe, KS,
Identified customer needs and promoted matching targets to enhance store revenue.
Processed sales, returns and exchanges using POS register system.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Kept register terminal area and store clean and orderly.
Packed and bagged products according to customer preferences.
Performed cash count-out at end of each shift and addressed all queries from customers.
Organized all register supplies in front end and storage areas.
Assisted with purchases, locating items and signing up for rewards programs.
Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
07/2016 to 03/2017
Nursing AssistantFive Star Quality Care, Inc. – Carson City, NV,
Managed supplies and restocked inventory to promote optimal availability for patient care.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Maintained sanitary conditions by providing immediate wound care and dressing changes.
07/2012 to 04/2013
Customer Service CashierBest Buy – De Kalb, IL,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers and responded to informational requests.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned items quickly to keep lines moving and reduce overall wait time.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Cross-trained in manager and key holder cashier roles in order to provide skilled backup for team members.
Education and Training
Expected in 05/2010 to to
High School Diploma: New Vision Christian Acedemy - Motevallo, AL, GPA:
Expected in 02/2018 to to
Certificate of Completion: Photography Birmingham School Of Photography - 35216, GPA:
Expected in 06/2023 to to
Bachelor's: BHCM-bachelor's in HealthCare Management American Intercontinental University - Chandler, AZ, GPA:
Certifications
Professional Assistant Manager With Cherry Hill Programs, from Nov. 2020-Present.
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