assistant manager resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Motivated Assistant Manager with 10+ years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Manage employee breaks and cover positions for employees during that time.
Complete proper markdowns
Assist in merchandise replenish and corrections throughout the work day.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed large volume of guests and improved overall customer service.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Monitored security zones to uphold effective store protection procedures.
Assistant Manager, 07/2009 - 11/2012 Firstservice Residential – Los Angeles, CA,
Open and close store operations
Replenish clothes, jewelry, shoes throughout the workday
Greet Customers while providing a happy and safe shopping experience
Handle store day-to-day operations
Complete daily store chores such as sweeping, mopping, dusting, cleaning restrooms, cleaning windows and mirrors, wiping down counters.
Worked closely with store manager to maintain day-to-day operations.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Handled responsibilities successfully upon general manager's absence.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed new hire trainings and onboarding to keep employees aware of company policies and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw daily operations, maintenance and administration of various properties.
Worked closely with customers to understand needs and resolve diverse issues.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Enforced company policies and procedures to strengthen operational standards.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education and Training
High School Diploma: , Expected in 06/2009 - Central High School - Philadelphia, PA GPA: Status -
: Culinary Arts, Expected in - The Art Institute of Philadelphia - Philadelphia, PA GPA: Status - Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore.
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