Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Attentive supervisor with five years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Skills
- Sales monitoring
- Product and service knowledge
- Staff development and Coaching
- Inventory management
- Closing and counting down registers accurately, creating bank deposits
Education and Training
Stillwater Area High School Stillwater, MN Expected in 06/2010 – – High School Diploma : - :
Saint Cloud State University Saint Cloud, MN Expected in – – : Liberal Arts And General Studies - :
Century College White Bear Lake, MN Expected in 05/2015 – – Associate of Arts : Liberal Arts And General Studies - :
Experience
Valvoline Instant Oil Change - Assistant Manager
East Lansing, MI, 08/2015 - 03/2020
East Lansing, MI, 08/2015 - 03/2020
- Interviewed and trained new hires
- Planned daily goals, delegating tasks for three team members.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Helped organize schedules by completing and entering them into the back office terminal
- Participated in yearly inventory counts
- Initiated inventory control measures to manage and replenish stock, to meet customer demands while monitoring accessory and shoe inventory.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, coached individuals with constructive feedback.
- Prepared cash deposits up to $1,500 with zero discrepancies
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Surpassed daily sales goals by promoting additional products.
- Processed orders through system and coordinated product deliveries.
- Collaborated with fellow sales team members to achieve group targets
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and monitored price changes.
- Trained new team members in cash register operation, stock procedures and customer service.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Received payments gas, groceries and issued receipts and giving back change
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
- Trained new employees in cashiering procedures, offering assistance in resolving point of sale issues.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at registers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Wrapped items and bagged purchases
Wegmans Food Markets, Inc. - Sales Associate
Hamilton, OH, 11/2013 - 07/2015
Hamilton, OH, 11/2013 - 07/2015
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Surpassed daily sales goals by promoting additional products.
- Processed orders through system and coordinated product deliveries.
- Collaborated with fellow sales team members to achieve group targets
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Universal Health Services - Cashier
Panama City, FL, 07/2012 - 07/2015
Panama City, FL, 07/2012 - 07/2015
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and monitored price changes.
- Trained new team members in cash register operation, stock procedures and customer service.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Received payments gas, groceries and issued receipts and giving back change
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
- Trained new employees in cashiering procedures, offering assistance in resolving point of sale issues.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at registers.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Wrapped items and bagged purchases
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Resume Overview
School Attended
- Stillwater Area High School
- Saint Cloud State University
- Century College
Job Titles Held:
- Assistant Manager
- Sales Associate
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
- Associate of Arts
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