Montgomery Street , San Francisco , CA 94105 Attentive supervisor with five years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Sales monitoring
Product and service knowledge
Staff development and Coaching
Inventory management
Closing and counting down registers accurately, creating bank deposits
Stillwater Area High School Stillwater , MN Expected in 06/2010 – – High School Diploma : - GPA :
Saint Cloud State University Saint Cloud , MN Expected in – – : Liberal Arts And General Studies - GPA :
Century College White Bear Lake , MN Expected in 05/2015 – – Associate of Arts : Liberal Arts And General Studies - GPA :
Valvoline Instant Oil Change - Assistant Manager East Lansing , MI , 08/2015 - 03/2020
Interviewed and trained new hires
Planned daily goals, delegating tasks for three team members.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Helped organize schedules by completing and entering them into the back office terminal
Participated in yearly inventory counts
Initiated inventory control measures to manage and replenish stock, to meet customer demands while monitoring accessory and shoe inventory.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conducted job interviews, coached individuals with constructive feedback.
Prepared cash deposits up to $1,500 with zero discrepancies
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Surpassed daily sales goals by promoting additional products.
Processed orders through system and coordinated product deliveries.
Collaborated with fellow sales team members to achieve group targets
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Demonstrated products to customers, discussed features and redirected objections to capture sales
Coached team members on security risks and loss prevention to aid in mitigating store theft
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Trained new team members in cash register operation, stock procedures and customer service.
Compiled and updated client data to track payments trends and support accurate accounting.
Received payments gas, groceries and issued receipts and giving back change
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Drove sales and add-on purchases by promoting specific item options to customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving point of sale issues.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at registers.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Wrapped items and bagged purchases
Wegmans Food Markets, Inc. - Sales Associate Hamilton , OH , 11/2013 - 07/2015
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Surpassed daily sales goals by promoting additional products.
Processed orders through system and coordinated product deliveries.
Collaborated with fellow sales team members to achieve group targets
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Demonstrated products to customers, discussed features and redirected objections to capture sales
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Universal Health Services - Cashier Panama City , FL , 07/2012 - 07/2015
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Trained new team members in cash register operation, stock procedures and customer service.
Compiled and updated client data to track payments trends and support accurate accounting.
Received payments gas, groceries and issued receipts and giving back change
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Drove sales and add-on purchases by promoting specific item options to customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving point of sale issues.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at registers.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Wrapped items and bagged purchases
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