Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Compassionate Customer Service professional with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems.

  • Sales monitoring
  • Product and service knowledge
  • Customer rapport
  • Customer relations
  • Project management abilities
  • Orientating and training
  • Microsoft Office expertise
  • Marketing tactics
  • Call center operations
  • Technical troubleshooting
  • Call control skills
  • Call center experience
  • Communicating with clients
  • System documentation
  • Data entry
  • Interpersonal skills
  • Providing customer support
  • Inbound phone call management
  • Resolving issues
  • Quality assurance optimization
  • Documentation and reporting
  • Payment processing
  • Account updating
  • Call documentation skills
  • Customer communications
  • Professional telephone voice
04/2017 to 03/2021 Assistant Manager Valvoline Instant Oil Change | Delafield, WI,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
02/2016 to 11/2017 Hostess Jackson Hosptial & Clinic | Montgomery, AL,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Notified servers after seating parties in section for prompt service.
  • Assisted servers by taking guests drink orders, cleaning tables, and delivering food.
  • Helped to plan and execute parties of multiple guests, including coordinating menus and preparing tables.
  • Answered questions about food and order statuses for waiting customers.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned seating area and waiting area.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
09/2015 to 02/2016 Debt Collector Mandarich Law Group | Kennesaw, GA,
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Secured payments by following up with customers which disregarded promise to pay.
09/2013 to 09/2015 Hospital Receptionist Allied Universal Security | Birmingham, AL,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized and updated doctor on call schedules and monthly calendar obligations for various levels of management and staff.
  • Processed payments for patients and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Answered calls to help over 30 customers and/or patients each hour.
  • Greeted patients/family members, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education and Training
Expected in 05/2009 High School Diploma | Southwestern High School, Somerset, KY GPA:

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School Attended

  • Southwestern High School

Job Titles Held:

  • Assistant Manager
  • Hostess
  • Debt Collector
  • Hospital Receptionist


  • High School Diploma

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