Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

High-energy Assistant manager bringing 5+ years of experience in Retail settings. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Dedicated Assistant Manager with experience managing 50+ employees. Leads by example, providing exceptional customer service.

  • Issue resolution
  • Staff management
  • Employee performance evaluations
  • Recruiting and interviewing
  • Strategic planning
  • Staff supervision
  • Budgeting
  • Consulting
  • Sales growth
  • Training
  • Employee scheduling
  • Customer service
  • Financial management
Work History
02/2016 to Current
Assistant Manager/Auto Care Center Manager Catalent Pharma Solutions, Inc. Iowa, LA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised team of 40 employees (5 Customer service managers,and 35 Cashiers) and provided feedback on performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Communicated with managers of other departments to maintain transparency.
  • Drove sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.
  • Provided customer service and assistance by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services, while maintaining a safe shopping environment; creating and processing customer requests and service orders in accordance with company policies and procedures; explaining Auto Care Center and automotive products and services; ensuring technicians are trained and certified on service related procedures; and staging customer vehicles and assisting with work flow as necessary.
  • Maintained the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise; securing fragile and high-shrink merchandise; maintaining equipment in accordance with company guidelines; handling customer and merchandise claims and returns; zoning the area; ordering, arranging and organizing merchandise/99 supplies; and monitoring the Auto Care Center and automotive area for environmental, disposal (for example, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction .
03/2015 to 01/2016
Overnight Support Manager Walmart City, STATE,
  • Supervised group of 10 stockers and 7 MOD Team members per night
  • Provided supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating
    performance, providing recognition, and ensuring diversity awareness.
  • Supported increasing sales in assigned area by assisting in effective merchandise presentation, including accurate and competitive pricing, proper
    signage, and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs
  • Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
12/2014 to 03/2015
Warehouse Supervisor Belmont Engineered Plastics City, STATE,
  • Managed scheduling and task delegation for 10 member warehouse team.
  • Supervised warehouse operations by managing 10 employees during 8 hour shifts.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Operated warehouse material handling equipment, including Forklift and Picker
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Started up and shut down processing equipment.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept detailed records of inventories and merchandise inventory transactions.
Expected in 09/2009
High School Diploma:
JUMSS Teocak - Teocak, Bosnia And Herzegovina,

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School Attended

  • JUMSS Teocak

Job Titles Held:

  • Assistant Manager/Auto Care Center Manager
  • Overnight Support Manager
  • Warehouse Supervisor


  • High School Diploma

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