High-energy Assistant manager bringing 5+ years of experience in Retail settings. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Dedicated Assistant Manager with experience managing 50+ employees. Leads by example, providing exceptional customer service.
Skills
Issue resolution
Staff management
Employee performance evaluations
Recruiting and interviewing
Strategic planning
Staff supervision
Budgeting
Consulting
Sales growth
Training
Employee scheduling
Customer service
Financial management
Work History
02/2016 to Current
Assistant Manager/Auto Care Center ManagerCatalent Pharma Solutions, Inc. – Iowa, LA,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained team members in successful strategies to meet operational and sales targets.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised team of 40 employees (5 Customer service managers,and 35 Cashiers) and provided feedback on performance.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Communicated with managers of other departments to maintain transparency.
Drove sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.
Provided customer service and assistance by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services, while maintaining a safe shopping environment; creating and processing customer requests and service orders in accordance with company policies and procedures; explaining Auto Care Center and automotive products and services; ensuring technicians are trained and certified on service related procedures; and staging customer vehicles and assisting with work flow as necessary.
Maintained the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise; securing fragile and high-shrink merchandise; maintaining equipment in accordance with company guidelines; handling customer and merchandise claims and returns; zoning the area; ordering, arranging and organizing merchandise/99 supplies; and monitoring the Auto Care Center and automotive area for environmental, disposal (for example, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction .
03/2015 to 01/2016
Overnight Support ManagerWalmart – City, STATE,
Supervised group of 10 stockers and 7 MOD Team members per night
Provided supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating
performance, providing recognition, and ensuring diversity awareness.
Supported increasing sales in assigned area by assisting in effective merchandise presentation, including accurate and competitive pricing, proper
signage, and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs
Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
12/2014 to 03/2015
Warehouse SupervisorBelmont Engineered Plastics – City, STATE,
Managed scheduling and task delegation for 10 member warehouse team.
Supervised warehouse operations by managing 10 employees during 8 hour shifts.
Recorded information, shortages and discrepancies to keep records current and accurate.
Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
Operated warehouse material handling equipment, including Forklift and Picker
Supported production workers in meeting goals without compromising safety and compliance.
Started up and shut down processing equipment.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Kept detailed records of inventories and merchandise inventory transactions.
Education
Expected in 09/2009
High School Diploma: JUMSS Teocak - Teocak, Bosnia And Herzegovina, GPA:
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