Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Time Management
Strong analytic and communication skills
Reading/writing skills
Organization /flexibility
Analysis skills
Forecasting and planning
Business management
Project Management
Staff training and development
HR
Office Management
Orientating and training
MS office Proficiency
Decision-making
Training & Development
Critical thinking
self-Leadership
Organizational skills
Conflict resolution
Communication
Building collaborative relationships
ability to multi-task in a fast-paced entrepreneurial environment
Overstock.Com - Contract Paralegal Carlisle, PA, 01/2022 - Current
Identified and analyzed legal documents, discoveries and contracts.
Maintained contract database with relevant information for categorization and easy access.
Assisted with preparation of rental and purchase agreements, contracts and closing documents.
Organized and submitted easement documents per company policies and relevant legal statutes.
Drafted motions, briefs and other legal documents.
Organized legal documents in company filing systems and databases.
Poolcorp - HR Manager Visalia, CA, 11/2020 - Current
Recruited applicants for vacancies to fill open positions with qualified staff.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Proactively identified and solved complex HR problems that impacted operations management and business direction.
Facilitated and processed payroll using Dayforce.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Encouraged open communications, promoting positive and pro-employee work environment.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Developed employee orientation and training programs for new hires.
Assisted in employee recruitment, hiring and interview processes.
Attended conferences, workshops and special events to recruit qualified candidates for company.
Knead Doughnuts - Assistant Store Manager City, STATE, 11/2020 - Current
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Maintained inventory by checking merchandise to determine levels.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Created engaging merchandise presentations to motivate impulse purchases.
Scheduled staff to assign employee shifts according to departmental and business needs.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Assisted customers, answered questions and resolved problems for stellar customer service.
Reviewed inventory and sales records to prepare reports for management and budget departments.74=-0
Hms Host - Assistant Manager City, STATE, 04/2019 - Current
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Worked closely with store manager to maintain day-to-day operations.
Handled responsibilities successfully in manager's absence.
Organized resources and minimized waste to protect company interests and complete projects on time.
Assisted with hiring of new employees by verifying references and prior employment.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assisted manager in planning and implementing strategies to attract customers and maximize sales.
Evaluated performance of team members and provided consistent coaching to improve skills.
Oversaw budgeting responsibilities, reducing costs and increasing margins.
Organized working processes between department supervisors cutting wasted time and materials.
Oversaw daily operations, maintenance and administration of various properties.
Recruited and hired qualified candidates to fill open positions.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Organized schedules, workflows and shift coverage to meet expected business demands.
Company Name - Stylist Sales Associate City, State, 08/2018 - Current
Helped customers find specific products, answered questions and offered product advice.
Built and maintained relationships with peers and upper management to drive team success.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Developed trusting relationships with customers by making personal connections.
Used technology resources to assist customers in locating and selecting items.
Engaged customers in friendly, professional dialogue to determine needs.
Worked with fellow sales team members to achieve group targets.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Company Name - Customer Service Representative City, State, 07/2017 - 07/2018
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Company Name - Barista/Lead Trainer/Shift Supervisor City, State, 05/2014 - 07/2017
Trained newly hired top talent to fill key positions and maximize productivity.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Prepared hard copy training materials, module summaries, videos, and presentations.
Managed learning experience consistent with company philosophy and company-wide strategies.
Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Established and enforced clear goals to keep employees working collaboratively.
Delegated work to staff, setting priorities and goals.
Established ambitious goals for employees to promote achievement and surpass business targets.
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