Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Creative and experienced leader who excels in training and development, prioritizing and problem solving. Dedicated to guest satisfaction and positive guest relations. Special interest in the development and recognition of all employees in a company. High energy and out going, with a great ability to handle multiple tasks simultaneously. Hands on experience in high stress and fast paced situations, customer service and management. Accomplished Training Manager with 5+ years within a Certified Training Restaurant.

  • ServeSafe Certified
  • Proficient in many types of technology systems, specifically Microsoft Office - utilized and adapted to many new programs over the years
  • Training and Development of Individuals
  • Customer Service
  • Strong Leadership
  • Reliability and Dependability
  • Organized and Tidy
  • Knowledgeable of Restaurant Equipment and Basic Tools
  • 8+ Years of Restaurant Operations and Management of People
  • Time Management
  • Communication
  • Managing Food Costs and Labor
  • Managing a Staff of 10 or more
  • Problem Solving
  • Sense of Urgency
  • Hiring and Recruiting
  • Cash Handling
  • Corporate training
Work History
Area Training Manager, 05/2020 to Current
Oberweis DairyIndianapolis, IN,
  • Responsible for the onboarding of all MITs - 20+ a year
  • Assisted in training MITs and setting them up for success at our Certified Training Restaurant (CTR)
  • Followed up with MITs weekly within our CTRs to ensure comfort and success with their training
  • Completed the MIT Departure Checklist with their home store and the CTR to ensure preparedness when they leave the training program
  • Created a 1 year development plan with the General Manager of the MITs home store and followed up monthly/bi-monthly
  • Weekly meetings with our CTRs and the Director of Training to continue the growth and efficiency of our MIT program and store level training programs.
  • Scheduled and taught certifications for new Training Managers within our 28 restaurants when needed
  • Scheduled and taught Management Classes on philosophy, scheduling, financials and situational management for all MITs
  • Scheduled and taught all "Train the Trainer" classes for new trainers needing to be certified within our restaurants
  • Provided observations and feedback on all CTRs to ensure continued success and development of our programs
  • Performed Training Restaurant Observation reports quarterly to provide feedback to the CTRs and the Director of Training
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
General Manager, 03/2018 to 05/2020
Freddy's Frozen Custard And SteakburgersCity, STATE,

General Manager of the Aurora and Parker locations from Mar 2018 - July 2019

Took over the Corporate Training Restaurant from July 2019 - Present

  • Oversaw all training, hiring, and onboarding procedures, and followed up after with mentoring and coaching
  • Oversaw all financials, purchasing/receiving and vendor related issues
  • Managed all relationships with vendor, other restaurant personnel and teams across the company
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Received superior customer service satisfaction scores with no negative reviews for many months and over 13,000 transactions
  • Ensured staff engagement with fun activities, rewards and recognition programs to build the overall culture of our restaurant
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Responsible for all of the training of any managers (MITs) that were hired for our 20+ locations
  • Responsible for the training and development of my own management team, leading consistent progress meetings and ensuring success for all
  • Worked closely with the Training Department to continue the growth and development of our MIT Program
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Maintained overall health standards and cleanliness of the restaurant to ensure guest safety and satisfaction
  • Maintained our core values and ensured they lived within all of our employees
Training Manager/Assistant General Manager, 03/2013 to 03/2018
Freddy's Frozen Custard And SteakburgersCity, STATE,

I had a special emphasis on training and developing employees and supervisors during my time as a manager.

My responsibilities included -

  • Assisting the General Manager in any necessary tasks.
  • Scheduling employees.
  • Managing food costs and labor.
  • Training and developing employees and supervisors for their next position.
  • Effectively managing all shifts.
  • Opening and closing the store.
  • Ensuring proper cleanliness.
  • Motivating the staff to meet our goals of hospitality, cleanliness and quality.
  • Cash Handling during shift and for AM/PM counts.
  • Employee recognition and retention protection
  • Oversaw the entire training program for the Certified Training Restaurant
  • Worked closely with the Training Department and General Manager to ensure efficiency in training our MITs and our crew members at store level
  • Trained all MITs that came through on all proper procedures, all financials and company values
New Restaurant Opening Coordinator, 10/2015 to 10/2017
ERC Management, INCCity, STATE,

I was promoted from an inside store Assistant Manager to the New Restaurant Opening Coordinator in our corporate training department. I assisted in the coordination of the training during five restaurant openings.

This included:.

  • Assisted with hiring and onboarding of all new MITs
  • Responsible for training all new employees and managers for our New Restaurant Openings
  • Led the training teams for all New Restaurant Openings.
  • Assisted the stores management team in learning how to order food and keep track of labor and other management responsibilities
  • Traveled to our new states and assisted in the training for their New Restaurant Openings, as well as continued travel to coach and develop the management team during their transition period
  • During down time from restaurant openings, my responsibilities included:.
  • Visiting our locations and giving feedback in regards to training.
  • Visiting our locations to ensure proper procedures are being done and are the same across the board.
  • Ensuring that all of our trainers and training managers are leading by example, up to date on all procedures and are enforcing our training program.
  • Leading classes and groups to continue development of all management and employees
Cashier, Trainer, Shift Leader, 07/2012 to 03/2015
Freddy's Frozen Custard And SteakburgersCity, STATE,
  • Educated customers on promotions to enhance sales
  • Used POS system to enter orders, process payments, and issue receipts
  • Provided guests with great service and hospitality
  • Educated and directed guests through our menu to ensure order accuracy
  • Prepared beverages and filled food orders for customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered questions about store policies and concerns to support positive customer experiences.
High School Diploma: , Expected in 2014
Thunder Ridge High School - Highlands Ranch, Colorado

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School Attended

  • Thunder Ridge High School

Job Titles Held:

  • Area Training Manager
  • General Manager
  • Training Manager/Assistant General Manager
  • New Restaurant Opening Coordinator
  • Cashier, Trainer, Shift Leader


  • High School Diploma

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