Accomplished Assistant Manager with the experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Ready to offer exceptional leadership and planning abilities to take on new role in a new setting.
Skills
Meeting preparation
Human resources records
Pre-Employment Screening
Training and mentoring
Organizational Development
Team Building
Good telephone etiquette
Organization and Time management
Excellent work ethic
Detail-oriented
Good listening skills
Office administration
Effective communication skills
Strategic Planning
Project Management
Employee performance evaluations
Work History
Assistant Manager, 01/2020 - Current Ardene – East Rutherford, NJ,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Planned team-building exercises to increase employee performance and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Helped with planning schedules and delegating assignments to meet coverage and service demands
Planned team-building exercises to increase employee performance and job satisfaction
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
HR Assistant/FSS, 06/2019 - Current Maxim Healthcare Staffing – City, STATE,
Partnered with management team to coordinate on-boarding and off-boarding processes.
Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Coordinated and set up meeting materials, presentations and audiovisual systems.
Documented human resources records and maintained confidentiality of sensitive personal information.
Maintained office supplies, distributed mail, and processed invoices for payment.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Interviewed candidates and conducted background checks and verification.
Achieved departmental objectives by collaborating with staff to share and implement best practices.
Discovered and resolved complex problems that affected management and business decisions.
Analyzed issues and employed improvement processes.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Implemented process improvements to automate office operations, including record tracking and monthly audits.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Oversaw all HR needs for 100+-employee operation across 1 location.
Maintained work structure by updating job requirements and job descriptions for all positions.
Completed human resource operational requirements by scheduling and assigning employees.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Researched and resolved time discrepancies.
Maintained payroll information by calculating, collecting and entering data.
Updated employee files with new details such as changes in address or salary levels.
Administered weekly staff payroll, including physical checks, direct deposits and all special calculations.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment.
Processed new hire paperwork and documents.
Improved employee satisfaction by training other employees in correct payroll handling.
Verified timekeeping records and handled any discrepancies with employees.
Home Coordinator/Customer Service Cashier, 12/2012 - 02/2017 TJ Maxx, TJX Companies – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Helped over 60+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Served needs of more than 80+ customers in busy environment.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Worked closely with Store Manager to solve problems and handle customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Worked with Store Manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Education
: General Studies, Expected in - Manchester Community College - Manchester, CT GPA:
High School Diploma: , Expected in 06/2012 - Metropolitan Learning Center - Bloomfield , CT, GPA:
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