Assistant Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly-driven business manager who is passionate about areas of growth and opportunity with five years of experience including motivating sales teams, utilizing strategy for successful operations, and building lasting relationships with businesses, customers, and employees alike.

  • Business Development Sales & Marketing Planning & Strategy Management
  • Leadership Team Building Problem Solving Customer Service
  • Approach
  • Business Development
  • Competitive
  • Clients
  • Customer Service
  • Maintain inventory
  • Team Building
  • Leadership
  • Marketing Planning & Strategy
  • Organizing
  • Peak
  • Personnel
  • Problem Solving
  • Processes
  • Profit
  • Quality
  • Sales
  • Scheduling
  • Strategy
Work History
Assistant Manager, 07/2016 to 10/2019
Vpne Parking SolutionsBoston, MA,
  • Spearheaded operations by setting an example of leadership, prioritizing and delegating tasks, addressing areas of opportunity, and perfecting business relationships.
  • Led multiple teams to success in customer service and exceeded numerous performance goals in 2019, doubling net profit from the previous year for the Cartersville location.
  • Inspired and challenged sales force to create a competitive culture, leading the Atlanta area in sales and operating profits for 8 months.
  • Utilized a customer-focused strategy to grow and maintain inventory levels 20+% for multiple stores.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
  • Met or exceeded monthly sales goals as team leader by up to [Number]%.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Receptionist, 01/2016 to 04/2016
TranswestDenver, CO,
  • Proactive approach in scheduling customers and matching clients to optimize work flow.
  • Improved processes for organizing confidential information, reducing customer wait times.
  • Set standards to increase speed, accuracy, and quality of final audits to meet time-sensitive deadlines.
  • Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected [Product or Service] payments from clients and updated account balances.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments [Number]%.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Shift Manager, 01/2015 to 04/2016
Providence Health & ServicesLiberty Lake, WA,
  • Created a team-oriented environment focused on collaboration to meet performance goals during peak business shifts and enhance the overall customer experience.
  • Cross-trained new employees for multiple tasks to develop strong personnel, increase productivity, and improve employee morale.
  • Trained and mentored new employees to maximize team performance.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Bachelor of Business Administration: Business Management, Expected in 12/2015
Kennesaw State University - Kennesaw, GA,

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Resume Overview

School Attended
  • Kennesaw State University
Job Titles Held:
  • Assistant Manager
  • Receptionist
  • Shift Manager
  • Bachelor of Business Administration

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