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Assistant Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic Assistant Manager offering 8 years of experience in leadership. I am pursuing a new professional challenges at your company where I can utilize my skills to to contribute to the company success while learn new skills for personal growth. Bringing strong work ethic and excellent organizational skills to any setting with superior skills in working in both team-based and independent capacities. Motivated leader with strengths in communication and collaboration. I am excited to a new challenge with successful team.

Skills
  • Product and service knowledge
  • Customer relations
  • Microsoft Office
  • Staff training and development
  • Communication
  • Analytical
Experience
08/2014 to Current Assistant Manager Vpne Parking Solutions | Longboat Key, FL,
  • Enforced company policies and procedures to strengthen operational standard within department.
  • Supervised department 15 team leads.
  • Created the POD Project resulting in increasing employees knowledge, department efficiency and productivity.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached and mentored team leaders by delivering guidance, performance monitoring and led employee performance evaluations with constructive feedback.
  • Produced monthly performance reports, supporting operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize team productivity and boost customer satisfaction rating.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Evaluated leader/employee performance and developed improvement plans.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Developed and implemented performance improvement programs, resulting in 40% increase in efficiency.
  • Along with Operations Manager, assist with implementation of call center strategies and tactics to ensure that all business metrics are achieved.
  • Monitor teams’ actual performance versus objectives and prepare and report plan of action to Operations Manager on a weekly basis.
  • Assist Operations Manager with multiple projects and workforce management to include scheduling.
  • Provide daily communication of prior day and MTD performance to team member and provide coaching to agents that are below performance objectives and complete performance improvement plan.
  • Address and document disciplinary and performance concerns according to company policy and conduct counseling sessions with Operations manager.
09/2011 to 08/2014 Team Leader Eurofins Scient. | Kearny, NJ,
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction, leading to retention and growth.
  • Fostered positive employee relationships through effective communication.
  • Review daily weekly and monthly stats for team and provide status report to Associate Director.
  • Provide guidance and support to a team of agents to ensure organizational objectives are met.
  • Conduct weekly one-on-one coaching session with team members and provide performance improvement plan as needed.
03/2001 to 01/2010 US Army Human Resource Command Center US Army | City, STATE,
  • Supported Human Resource department by compiling paperwork and taking detailed meeting minutes
  • Deployed to work in Operation Enduring Freedom and Operation Iraqi Freedom stateside.
  • Liaison between supervisor and other military/government offices to ensure a close working relationship.
  • Conducted research, analyzed data for departmental use.
  • Single-handedly developed a tracking system for department records/files to simplify department system functionalities, thus increasing productivity.
  • Updated and maintained personnel records for medical office.
  • Used DoD database to gather information about soldier’s deployability and medical status.
  • Prepared, process and completed medical board cases for United States Army Reserve Unit based on DoD policy and regulation.
  • Transcribed and process confidential correspondence and documents.
  • Used Cognos 8 database to gather, analyze information and generate reports on soldier’s status of readiness.
  • Coordinate logistics and materials for internal and external meetings/video conferences.
  • Seamlessly multitasked between multiple projects with 100% completion rate.
  • Maintains office services by organizing office operations and procedures; reviewing and approving supply requisitions.
  • Assist management with projects and other miscellaneous jobs.
Education and Training
Expected in 06/2010 MBA | Project Management Strayer University, Washington, DC GPA:
  • 3.53 GPA
  • Cum laude graduate
Expected in 03/2008 Bachelor of Arts | Business Administration Strayer University, Washington, DC GPA:
Activities and Honors
  • Global War on Terrorism medal
  • Military awards

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Resume Overview

School Attended
  • Strayer University
  • Strayer University
Job Titles Held:
  • Assistant Manager
  • Team Leader
  • US Army Human Resource Command Center
Degrees
  • MBA
  • Bachelor of Arts