Livecareer-Resume

Assistant Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic Assistant Manager offers over 5 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Project management
  • Hiring and training
  • Retail operations
  • Promotional planning
  • Sales monitoring
  • Preventive maintenance
  • Oversee operations
  • Financial management
  • Plan projects
  • PROFESSIONALSUMMARY
  • Shift Manager with strong organizational skills and attention to
  • Detail. Exhibit authoritative and fair leadership qualities. Friendly
  • And calm demeanor. Excellent communication and customer
  • Service skills. Display efficiency and strong time-management
  • Skills.
  • Determined and motivated Assistant Manager, empowering sales
  • Teams to deliver exceptional customer experience. Natural leader
  • With passion for inspiring, motivating, and engaging team
  • Members to present consistently positive image as Brand
  • Ambassadors. Takes ownership of customer escalations and
  • Problem-resolution. Mentors, educates, and coaches teams to meet
  • Goals every day.
  • Retail Store Supervisor with an upbeat attitude and passion for
  • Delivering the best products, services, and customer service.
  • Promote the brand through authentic engagement with customers
  • And staff. More than [Number] years of experience contributing to
  • Retail promotions, sales, and special events.
  • Assistant Manager, Financial management, Policies
  • Attention to, Focus, Problem-resolution
  • Detail, Funds, Processes
  • Cash register, General Manager, Project management
  • Cashier, Hiring, Quality assurance
  • Excellent communication, Human resources, Quick
  • Credit, Image, Retail
  • Customer service, Leadership, Safety
  • Customer, Natural, Sales
  • Service skills, Next, Supervisor
  • Direction, Strong organizational skills, Time-management
  • Driving, Peak
  • Special events, Personnel
  • Customer relations
  • Time Management
Experience
04/2015 to 01/2021
Assistant Manager Delta Apparel, Inc. Orlando, FL,
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Attended store walkthroughs with the management team and followed-up on directives and recommendations.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
  • Evaluated the performance of associates and mentored underperforming employees on ways to improve.
  • Ensured all customers received friendly, quick, and efficient service.
  • Coordinated work handoffs and schedules with other Shift Managers.
  • Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
  • Maintained focus on promoting and driving sales, including the execution of next season planning.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
02/2011 to 05/2015
Assistant Manager Delta Apparel, Inc. Rowland, NC,
  • Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
  • Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
  • Maintained focus on promoting and driving sales, including the execution of next season planning.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
  • Stayed current with all store initiatives and communications, sharing with associates as required.
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
09/2007 to 10/2010
Cashier Team Lead Cargo Largo Independence, MO,
  • Assisted cashiers in balancing cash tills at close of shift.
  • Directed team to maintain consistent stock levels and organized shelving around cashier areas.
  • Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information.
  • Checked prices on request of customer or when products cannot be properly scanned.
  • Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
  • Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.
  • Monitored customer flow and adapted cashier assignments to minimize wait times.
  • Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions.
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
  • Opened up and operated cash register to relieve long lines at peak shopping times.
  • Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
Expected in 06/2001
High School Diploma:
Watertown Highschool - Watertown, NY
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Watertown Highschool
Job Titles Held:
  • Assistant Manager
  • Assistant Manager
  • Cashier Team Lead
Degrees
  • High School Diploma

Similar Resume

View All
Assistant Manager
Assistant Manager
Assistant Manager