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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Results-focused supervisor offering 6 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications. Marketing-savvy Assistant Manager offering 6-year background in restaurant. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Sharp individual with team player attitude and well-honed skills in computers and people person. Known for successfully troubleshooting ice cream machines equipment and managing ice cream area.. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Proactive restaurant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Dedicated Assistant Manager with experience managing 20 plus people employees. Leads by example, providing exceptional customer service. 6 years growing sales and profit margin for restaurant organizations. Accomplished Assistant Manager with 6 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. High-energy Assistant Manager bringing 6+ years of experience in Restaurant settings. Set and enforce consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Enthusiastic Assistant Manager with 6 years of experience supervising staff in Restaurants settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.+5

Skills
  • Employee performance evaluations
  • Recruiting and interviewing
  • Issue resolution
  • Staff management
  • Contract Management
  • Sales growth
  • Staff supervision
  • Budgeting
  • Training
  • Cost control
Work History
Assistant Manager05/2019 to 12/2020
Company Name – City, State
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Supervised team of [Number] employees and provided feedback on performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented rewards program, bolstering customer retention [Number]%.
  • Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
  • Promoted to Assistant Manager after only [Number] months with company.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Created and implemented incentive initiative for on-the-job safety and achieved [Number] years with no Workers' Compensation claims.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Managed [Number][Job Title]s successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reduced financial discrepancies [Number]% by monitoring monetary transactions, including credit card sales and deposits.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Communicated with managers of other departments to maintain transparency.
  • Implemented [Type] programs for [Type] tasks, achieving [Result].
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Provided current employees options for additional training opportunities.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Assistant Manager06/2017 to 01/2019
Company Name – City, State
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Supervised team of [Number] employees and provided feedback on performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
Assistant Manager06/2015 to 06/2017
Company Name – City, State
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
Coffee Bar Attendant07/2012 to 06/2015
Company Name – City, State
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
Education
Some College (No Degree): Basics And ComputersTarrant County College- City
High School Diploma05/1994Western Hills High School- City
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Resume Overview

School Attended

  • Tarrant County College
  • Western Hills High School

Job Titles Held:

  • Assistant Manager
  • Coffee Bar Attendant

Degrees

  • Some College (No Degree) : Basics And Computers
    High School Diploma 05/1994

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