SEARCH

Assistant Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
KY
ASSISTANT MANAGER
Professional Summary

Hardworking and friendly assistant manger bringing 2 years of dedicated customer service experience. Skilled with meeting customer needs via in store needs and over the telephone needs. Skilled at listening to customers and providing exceptional problem solving skills equipped for multiple situations. Offering empathy, reliability and enthusiasm for satisfying customers needs.

Work History
Company Name - Assistant Manager City, State09/2019 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Completed Timeframe inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted to Assistant Manager after only Number months with company.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Company Name - Quality ControllerCity, State04/2019 - 07/2019
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Improved quality processes for increased efficiency and effectiveness.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Calibrated tools and equipment to meet requirements.
  • Calibrated instruments and scales in production area and quality lab.
  • Inspected set sample of products for defects and compliance with design standards.
  • Rejected materials, components and finished products, and documented reasons.
  • Reviewed incoming materials against specifications.
Company Name - CashierCity, State05/2018 - 08/2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
Company Name - CashierCity, State10/2017 - 04/2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
Skills
  • Staff Management
  • Training
  • Recruiting and Interviewing
  • Stock management
  • Money handling abilities
  • Staff education and training
  • Creative problem solving
  • Complaint resolution
  • Employee scheduling
  • Staff Supervision
  • Key holder experience
  • Stocking and replenishing
  • Retail store support
  • Good listening skills
  • Credit card processing
Education
06/2018Fox Creek Charter High SchoolCity, StateHigh School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Fox Creek Charter High School

Job Titles Held:

  • Assistant Manager
  • Quality Controller
  • Cashier

Degrees

  • High School Diploma

Similar Resumes

View All
Assistant-manager Assistant-Manager-resume-sample

Assistant manager Assistant Manager

Evanston, Illinois