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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Knowledgeable pest control professional with 3 years of experience helping customers prevent and eliminate infestations. Trained in safe chemical and fumigant applications. Solid customer service, sales and communication skills. Hardworking and reliable, Calm tempered with strong ability in speaking and understanding. Offering quality, speed and accuracy. Highly organized, proactive and punctual with team-oriented mentality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Ambitious assistant manager with solid history of success in managing operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 3 years of related experience and pursuing new professional challenges with room for advancement at Hawx Pest Control Company.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Product branding
  • Staff training and development
  • Customer rapport
  • Time Management
  • Orientating and training
  • Customer relations
  • Strategic Planning
  • Business Development
  • Retail Space Planning
  • Project management abilities
  • Training and Development
  • Staff development
  • Retail operations management
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Avid Pro Tools
  • Closing and contract negotiations
  • Microsoft Office expertise
  • Business development understanding
  • Inventory management
  • Marketing tactics
  • Merchandising
Experience
Jimmy John's | Minneapolis, MNAssistant Manager12/2019 - 08/2020
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Trained team of [4] to deliver outstanding customer service, boosting customer satisfaction ratings [85]%.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Planned and prepared workflow schedules, delegating tasks for [4]-member team.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Completed inventory audits to identify losses and project demand.
  • Planned and prepared workflow schedules, delegating tasks for [4]-member team.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Hawx Pest Control | West Chicago, ILExterminator Technician01/2020 - 06/2020
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Determined extent of damage to property and structures, as well as optimal methods of remediation.
  • Handled all delegated tasks, including finding the rodent bait boxes and replacing them.
  • Collaborated with others to discuss new opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by general management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to infestation problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered bait boxes and back-up bait to customer locations.
  • Answered about 2 calls per week to answer customer questions.
  • Took pictures and saved them to input and compile data gathered from various sources.
Jimmy John's | Iowa City, IACashier06/2015 - 01/2018
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
West High Shcool | Iowa City, IAHigh School DiplomaExpected in 02/2021
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Resume Overview

Companies Worked For:

  • Jimmy John's
  • Hawx Pest Control

School Attended

  • West High Shcool

Job Titles Held:

  • Assistant Manager
  • Exterminator Technician
  • Cashier

Degrees

  • High School Diploma

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