Assistant Manager Resume Example Harkins Theatres

ASSISTANT MANAGER

Professional Summary

Results-focused Supervisor offering seven years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills

Recruiting and interviewing
Issue resolution
Employee performance evaluations
Sales growth

Staff Management
Staff Supervision
Employee scheduling
Training

Work History

Assistant Manager, 03/2015 to Current
Harkins Theatres – Mesa, AZ

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Trained team members in successful strategies to meet operational and sales targets.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assessed workloads to meet seasonal fluctuation needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Onboarded new employees, including training, mentoring and new hire documentation.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Planned team-building exercises to increase employee performance and job satisfaction.
Maintained positive customer relationships by responding quickly to customer service inquiries.

Team Leader, 06/2014 to 03/2015
Harkins Theatres – Mesa, AZ

Maximized efficiency by removing safety hazards and debris from work areas.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
Cross-trained and provided back up for customer service managers.
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Led team of 20 members while providing exceptional customer service.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Implemented new working processes which delivered continued improvements.
Built strong relationships with customers through positive attitude and attentive response.
Trained team on all aspects of operating procedures and company services.

Team Member, 05/2013 to 06/2014
Harkins Theatres – Mesa, AZ

Kept work areas clean, organized and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Continuously checked food products for quality assurance according to strict guidelines.
Optimized safety and productivity by regularly cleaning and organizing work zones.
Sought out ways to go above and beyond job requirements.
Maintained productive, efficient approach to all tasks.
Pursued learning opportunities to advance knowledge and take on leadership position.
Developed strong relationships with coworkers and managers.
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Learned all required tasks quickly to maximize performance.
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Assisted customers by answering questions and fulfilling requests.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.

Education

High School Diploma: 05/2014
Apache Junction High School - Apache Junction, AZ

Certifications

ServSafe Food Handler

Resume Overview

Companies Worked For:

Harkins Theatres

School Attended

Apache Junction High School

Job Titles Held:

Assistant Manager
Team Leader
Team Member

Degrees

High School Diploma : 05/2014

Assistant Manager Resume Example

Resume Score: 80%

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