Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Highly motivated with extensive customer service and sales experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Employee performance evaluations
Operations management
Staff Management
Sales growth
Dining area cleanliness
Tableside service
Point of Sale Knowledge
Customer service
Recruiting and Interviewing
Cost Control
Consulting
Training
Cash handling expert
Beverage preparation
Order Accuracy
Communications
Work History
Assistant Manager, 01/2020 to Current Jams Arbitration, Meditation, And Adr Services – New York, NY,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached team on effective upselling and cross-selling methods.
Increased sales revenues by 90% over 6 months by promoting complementary products and educating customers about store promotions.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Submitted reports to senior management to aid in business decision-making and planning.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.
Promoted to Assistant Manager after only 2 months with company.
Assisted Manager in interview process of prospective employees and provided feedback.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Communicated with managers of other departments to maintain transparency.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Server, 04/2019 to 12/2019 Neuehouse – Los Angeles, CA,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Increased sales from by upselling products to customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Education
High School Diploma: , Expected in 06/2014 Kings Fork High School - Suffolk , GPA:
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