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Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Highly motivated with extensive customer service and sales experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
- Employee performance evaluations
- Operations management
- Staff Management
- Sales growth
- Dining area cleanliness
- Tableside service
- Point of Sale Knowledge
- Customer service
| - Recruiting and Interviewing
- Cost Control
- Consulting
- Training
- Cash handling expert
- Beverage preparation
- Order Accuracy
- Communications
|
Assistant Manager, 01/2020 to Current
Jams Arbitration, Meditation, And Adr Services – New York, NY,
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coached team on effective upselling and cross-selling methods.
- Increased sales revenues by 90% over 6 months by promoting complementary products and educating customers about store promotions.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored employee performance and developed improvement plans.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Promoted to Assistant Manager after only 2 months with company.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Communicated with managers of other departments to maintain transparency.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Server, 04/2019 to 12/2019
Neuehouse – Los Angeles, CA,
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/bartender , 08/2014 to 04/2019
Sage Hospitality Resources, Llp – Cleveland, OH,
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Prepared beverages and filled food orders for customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Increased sales from by upselling products to customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
High School Diploma: , Expected in 06/2014
Kings Fork High School - Suffolk ,
GPA:
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