Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Highly motivated with extensive customer service and sales experience. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Employee performance evaluations
  • Operations management
  • Staff Management
  • Sales growth
  • Dining area cleanliness
  • Tableside service
  • Point of Sale Knowledge
  • Customer service
  • Recruiting and Interviewing
  • Cost Control
  • Consulting
  • Training
  • Cash handling expert
  • Beverage preparation
  • Order Accuracy
  • Communications
Work History
Assistant Manager, 01/2020 to Current
Jams Arbitration, Meditation, And Adr ServicesNew York, NY,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Increased sales revenues by 90% over 6 months by promoting complementary products and educating customers about store promotions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Promoted to Assistant Manager after only 2 months with company.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Communicated with managers of other departments to maintain transparency.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
Server, 04/2019 to 12/2019
NeuehouseLos Angeles, CA,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/bartender , 08/2014 to 04/2019
Sage Hospitality Resources, LlpCleveland, OH,
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Increased sales from by upselling products to customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
Education
High School Diploma: , Expected in 06/2014
Kings Fork High School - Suffolk ,
GPA:

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Resume Overview

School Attended

  • Kings Fork High School

Job Titles Held:

  • Assistant Manager
  • Server
  • Server/bartender

Degrees

  • High School Diploma

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