Assistant Manager Resume Example Potato Queen Restaurant/Catering

ASSISTANT MANAGER

Career Overview

I am very interested in landing a career opportunity with your company. As you will see on my resume enclosed, my experience and skills are surpassed only by my enthusiasm to effectively meet the challenges before me. I am seeking new and stimulating opportunities within a company that offers opportunity for advancement. An organization such yours that prides itself on empowering its staff would be ideal. The enclosed résumé reflects a dynamic achiever eager to put knowledge and expertise to work in a fast-paced environment where performance affects the bottom line. As you will discover, I am a highly capable individual with 4 years of Customer Service knowledge and experience that incorporates motivation through positive feedback; and support straightforwardness and open communication that build trust and fairness. Additionally, the following personal characteristics would benefit any employer: Strong belief in professional integrity supports a superior work ethic Logical thinking and ability to determine overall picture aid in making decisions and solving problems A strong leadership model and positive attitude motivate others to higher levels of performance Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency Follow-up and follow-through ensure outcomes Readiness to accept change and embrace new ideas illustrates flexibility Friendly, personable, yet professional demeanor, enhances peer, employee, and customer relations I would appreciate the opportunity to contribute to the success with your company. I anticipate meeting together to hopefully become a part of your team.

Sincerely, Shatia Briggs Enclosure:

Résumé Acquire a position that is innovative and challenging and will give me the opportunity to continue to utilize, expand and excel my skills and knowledge. Customer Service Communication skills.

Core Strengths

Strong organizational skills
Seasoned in conflict resolution
Courteous demeanor
Store maintenance ability

Adaptive team player
Telecommunication skills
Customer service expert
Telephone inquiries specialist
Active listening skills

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

Assistant Manager
March 2012 to March 2015 Potato Queen Restaurant/Catering － Baltimore, MD

Lead Server/Waitress Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved Effectively manage the restaurant in the absence of the Restaurant Manager Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Potato queen.
Implement new company policies and procedures by developing plans and instructing staff.
Provide direction to shift leaders, and staff to achieve restaurant goals Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
Consistently monitor product and labor costs to remain within goals.
Solicit guest feedback to understand the needs and wants of customers.

Server/Cashier
August 2013 to May 2014 Johnny Rockets － Baltimore, MD

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Great guests and make them feel comfortable.
Learn menu items and be able to describe them appropriately to guests.
Take beverage and food orders.
Deliver beverages and food in a timely manner.
Check-in with guests to ensure that everything is going well.
Clear dirty dishes from table.
Refill beverages throughout the meal.
Deliver guest's bill and thank them for dining at the restaurant.
Work with other servers and be a team player.
Worked as a team member performing cashier duties, product assistance and cleaning.Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints.

Front desk office assisstant
August 2009 to October 2012 Tender Love & Care － Annapolis, MD

Answer phones and greet clients warmly.
Assist in filing duties.
Perform basic bookkeeping duties.
Compile financial records.
Reroute calls to appropriate people.
Answer inquiries about company.
Took special orders in person and over the phone to generate [dollar amount] of additional revenue.Processed merchandise returns and exchanges.
Generated leads for new sales through telephone and email contact with customers.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Trained [number] new employees quarterly.Addressed [number] website inquiries per day, converting [number] into renewal customers.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Help organize office activities.
Prepare coffee or get water for staff.
Insert bills in envelopes and mail.
Hang up company policies around the office.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Retrieve files for personnel.
Take and deliver messages.
Sort and distribute incoming mail.
Count or measure mail.

Teachers one on one aide
March 2011 to August 2012 Excel Staffing － Catonsville, MD

Consult with parents with a view to obtain additional student information that may be needed to ensure the success of an implemented special education program.
Assist lead teachers in creating and implementing core special education programs.
Provide instructional support to lead teachers by preparing instructions materials and handouts.
Work with student on a one-on-one basis by providing them in undivided attention.
Implement behavioral plans to meet students' needs for social, educational, cognitive, mental and physical development.
Maintain knowledge of students' medical histories to ensure that any medical emergencies are handled appropriately.
Observe students for signs of deterioration or improvement and document and report either/ both.
Create student files by collecting demographic and medical information.
Respond to emergency situations such as injuries, fights or medical issues with a view to immediate resolution.
Observe and evaluate students and provide feedback to parents and lead teachers.

Educational Background

High School Diploma : Business, 2009 Renaissance Academy High School － Baltimore, MD, United States

Student body government representative.

Coursework in Business, Marketing and Communications.

Coursework in Business Administration and Organizational Development.

Skills

Basic, bookkeeping, coaching, clients, direction, facsimile, filing, financial, instructing, materials, medical emergencies, mail, office, office machines, personnel, photocopiers, policies, quality, Manage the restaurant, safety, scanners, servers, team player, Answer phones, view, voice mail
Cash handling
Able to lift 50 pounds
Shipping and receivingCareful and active listener
Strong public speaker
Multi-tasking

Resume Overview

Create a job alert for [job role title] at [location].

About About

Help & Support Help & Support

Languages Languages

Customer Service Customer Service

Assistant Manager Resume Example

Resume Score: 90%