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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Multi-talented Administrative Assistant with 20 years of experience assisting customers, implementing new more efficient industry techniques as well as enthusiastically working alone or with in a team. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Detail oriented to ensure accuracy. Self-driven to work in any paced environment while maintaining and completing professional, efficient and diligent tasks.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Customer relations
  • Closing and contract negotiations
  • Graphic and Media Design
  • Retail operations management
  • MS Office
  • Technical Troubleshooting
  • Call center experience
  • People skills
  • Microsoft Office including Word, Excel, PowerPoint
  • Intuit QuickBooks
  • Intuit QuickBooks Point of Sale
  • Computer skills
  • Friendly, positive attitude
Experience
Assistant Manager
Eaton, COSchneider/Nov 2012 to May 2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Promoted brand through event marketing, demonstrations and sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
Accounts Receivable Manager
Eaton, COSchneider/Nov 2012 to May 2018
  • Generated financial statements and reports detailing accounts receivable status.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Completed daily accounts receivable ledger reconciliations.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
  • Developed relationships with oil/gas industry clients and provided individualized customer service to maintain longevity of accounts.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
Waitress
Evans, CODouble Clutch Cafe/Aug 2010 to May 2015
  • Greeted customers, answered questions and recommended specials.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Total Loss Accountant
Greeley, COGMAC Financial Services/Sep 2006 to Mar 2011
  • Litigated claim settlements when needed.
  • Rejected or approved claims.
  • Determine the cause and extent of damages by investigating claims with underwriters and insurance agents in the field.
  • Assisted attorneys in claimant defense if claim is contested.
  • Communicate with 10 team members, policyholders, claimants, and witnesses by telephone, email, and written correspondence to gather facts of loss to aid in claim resolution.
  • Utilize resources and prior experience in the automotive industry to determine if claims should be approved for payment or denied.
  • Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
  • Provide customer support to members, providers, billing departments, and other insurance agency's regarding claims, appeals, and eligibility.
  • Evaluated extent of damage and documented findings.
  • Coordinate benefits while applying applicable deductibles, co-insurance, and out of pocket costs.
  • Presented claims to insurance companies.
  • Determined salvage value for total-loss vehicles.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
Education and Training
Associate of Arts: Applied PsychologyAims Community CollegeNov 2014Greeley
High School DiplomaGreeley Central High SchoolMay 1998Greeley, CO
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Resume Overview

Companies Worked For:

  • Schneider
  • Double Clutch Cafe
  • GMAC Financial Services

School Attended

  • Aims Community College
  • Greeley Central High School

Job Titles Held:

  • Assistant Manager
  • Accounts Receivable Manager
  • Waitress
  • Total Loss Accountant

Degrees

  • Associate of Arts : Applied Psychology
    High School Diploma

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