Focused Assistant Manager possesses more than 2 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers. Confident Assistant Manager with exemplary costumer service and dynamic skills. Successful leader with more than 5 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Skills
Sales monitoring
Product and service knowledge
Marketing tactics
Time Management
Training and development
Staff training and development
Graphic and Media Design
Customer relations
Experience
05/2022 to Current
DispatcherLutheran Family & Children's Services Of Mo – Saint Louis, MO,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over [100] drivers.
Scheduled loads according to priority and available equipment.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Worked closely with transportation supervisor to dispatch and assign loads.
Monitored changes in delivery schedule and communicated changes to customers.
Recorded results of service calls to create report summaries for senior management.
01/2021 to 05/2022
Assistant ManagerVacasa – Idyllwild/Mountain/Center, CA,
Delegated daily tasks to team members to optimize group productivity.
Trained team of 19 to deliver outstanding customer service, boosting customer satisfaction ratings.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Supported sales management initiatives to optimize business development.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Oversaw team development according to industry service standards to further customer loyalty.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
12/2019 to 01/2021
Shift Manager99 Restaurants – Pembroke, MA,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Handled customer complaints, questions and inquiries.
Counted out cash drawers at end of each shift and logged profits into computer system.
Increased customer base and market share by promoting product through diverse channels.
07/2019 to 12/2019
Cafe ServerBelmond – Santa Barbara, CA,
Delivered top quality customer service while managing multiple tasks.
Processed order transactions, including debit and cash operations.
Maintained dining and food service areas to maximize safety and cleanliness.
Demonstrated accurate cash handling and sales, including cash debit and credit transactions.
Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
Adhered to food service sanitation guidelines and standards.
Resolved customer complaints and fostered customer retention and loyalty.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Assembled and served meals according to specific guest requirements.
12/2018 to 07/2019
Line CookCompany Name – City, State,
Kept stations stocked and ready for use to maximize productivity.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated fryers and grills according to instructions to maintain safety and food quality.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Grilled and deep fried various foods from meats to potatoes.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Washed and peeled ingredients to prepare for different meals and recipes.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Education and Training
Expected in 05/2019
High School Diploma: Everglades High School - Miramar, FL GPA:
Expected in
Associate of Arts: Graphic Design Broward College - Fort Lauderdale, FL GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Led team to achieve dynamic, earning recognition from upper management and financial reward.
Developed relationships with a lot of new clients and typically exceeded sales goals.
Consistently maintained high customer satisfaction ratings.
Recognized as an excellent Employee for outstanding performance and team contributions.
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