ASSISTANT MANAGER Resume Example JCREW - Providence, Rhode Island

ASSISTANT MANAGER

Summary

Forward-thinking assistant manager with proven history of leadership, planning and problem solving. Adept collaboration with assistant manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Skills

Time Management
Team-oriented
Customer service
Communications
Reading/writing skills
Organization /flexibility
Team management

Problem resolution
Staff training and development
Orientating and training
Customer relations
Microsoft Office expertise
Retail operations management
Merchandising

Education and Training

A.SScience /Field of, Paralegal studies, 2019

Paralegal Studies program certification2019

High school GraduateCommunity College of Rhode Island2011

Experience

JCREWASSISTANT MANAGER | providence, RI04/2019 to Current

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company.
Develop methods and procedures to increase sales, expand markets, and promote business.
Completed inventory audits to identify losses and project demand.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enhanced sales by implementing merchandising and promotional improvements.
Oversaw team development according to industry service standards to further customer loyalty.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

JCREWStylist | Providence , RI08/2018 to 04/2019

Customer service.
Process information and operate store systems accurately.
Assist in processing and replenishing and keeping the store looking great.
Boosted sales by educating clients on merchandise, events and upcoming promotions.
Cross-sold products and accessories using consultative approaches.
Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
Processed accurate transactions, charge sends and returns at POS stations.
Maintained store to exacting visual standards by building attractive displays and merchandising products.
Sanitized workstations and salon equipment to reduce risk of infection.
Increased sales in months by providing exceptional service and maintaining positive and energetic attitude.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted customers by finding needed items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Knead DoughnutsCustomer Service Representative | Providence, RI08/2017 to 08/2018

Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Hms hostBarista/Lead Trainer | Warwick, RI06/2014 to 08/2017

Customer Service.
Communication.
Multitask.
Teamwork.
Cash Handling.
Work during high volume.
Clean and Organized.
Train new baristas.
In charge of other baristas on the shift.
Order products.
Loss prevention.
Waste management.
Problem-solving.
Visual Merchandising display according to siren eyes.
Upkeep health, safety and sanitation guidelines.
Follows Starbucks operational policies and procedures.
Trained newly hired top talent to fill key positions and maximize productivity.
Created and offered additional materials to enhance training.
Reduced process gaps by effectively training new hires on best practices and protocols.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.

Resume Overview

Companies Worked For:

JCREW
Knead Doughnuts
Hms host

School Attended

Community College of Rhode Island

Job Titles Held:

ASSISTANT MANAGER
Stylist
Customer Service Representative
Barista/Lead Trainer

Degrees

A.S
Paralegal Studies program certification
High school Graduate

ASSISTANT MANAGER Resume Example

Resume Score: 80%

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