Enthusiastic Assistant Manager offers over 14 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about business operations and best practices to maintain effective operational output.
Skills
Staff development
Business Development
Merchandising
Training and development
Orientating and training
Retail operations management
Project management abilities
Business development understanding
Customer relations
Strategic Planning
Staff training and development
Time Management
Payroll and benefits administration
HR program development
Performance management
Time and labor control
Employee relations
Administer training modules
Administer training modules
Administer training modules
Project Planning
Presentation preparation
HR policy/procedure development
Payroll completion
HR information systems
Experience
02/2016 to 12/2020
Assistant ManagerNational Church Residences – Columbus, OH,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Enforced company policies and procedures to strengthen operational standards across departments.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Directed and led employees, supervising activities to drive productivity and efficiency.
Supported sales management initiatives to optimize business development.
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Front End SupervisorBest Buy – Lake Charles, LA,
Support the primary store priority of serving Customers First in order to drive the sales and profitability of the store.
Support Customers First by overseeing operations on the Front End by supervising Cashiers(including Head Cashiers) and Lot Associates.
Ensure Front End Associates provide customers with fast, friendly, accurate and safe service.
Manage all company policies, producers, and duties related to Customer transactions, cash handling, the Customer Service Desk and lot.
As a FES(Front End Supervisor) I train, supervise, and develop all Front End and Lot Associates, and maintain adequate coverage through scheduling.
Support the In Stock and Store Appearance store priorities by overseeing the duties of Head Cashier, Cashier, and Lot Associates(e.g., ensuring that polices and procedures are followed to minimize shrink the Front End is a clean and products are re-stocked as necessary).
Front Supervisor has the responsibility of providing a safe working and shopping environment by following all safety polices and standards, completing specified safety training, immediately correcting hazards and unsafe conditions.
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Merchandiseing SupervisorCvs Health – Florence, SC,
Supports three primary store priorities: Customers First, In Stock, and Store Appearance.
Merchandise Department Manager support Customers First, through, and friendly service to customers.
Interact with customers by welcoming them to the store, assessing their project needs, answering questions, and making purchasing recommendations.
Support In Stock initiatives by assessing stock levels of products within department, restocking, and ordering new items as necessary.
Support Store Appearance priority by ensuring the department aisles promote a shopping enlivenment that is appealing and safe.
Additionally, oversee associates, ensure they are properly trained, provide them feedback, and provide performance reviews, drive sales to support department and store goals.
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Operation SupervisorHome Depot – City, STATE,
Ensure Service associates provide outstanding service to Customers and ensure their demands are met.
Have a through knowledge of all policies, procedures and duties related to Customer phone calls and transactions, cash handling, On time Store Delivery(in-stock, special orders and on-lines orders) to customers.
Accountable for maintaining several reports Service Controllable, Special order on hand, On-line orders and Book and Physical reports.
Service Manager provide effective teaching, coaching, training, recognition and performance management for all Customer Service Associates to drive outstanding service, store appearance and in-stock position.
Managing daily store tasks Approved markdowns, ensure tasking is Finished before Power Hour.
Teach, Coach and train associates in all areas of the store.
Help ensure the store safety.
Ensure that the Associates in the building are providing excellent customer service.
Ensure a Customer Service Greeter is at main entrance during Power Hours to provide customer service.
Seek out customers to offer service to, match associates with customers needing assistance.
Focus on departments with heavier seasonal needs.
Manage lines on the Front End to ensure customers are taken care of quickly.
Open and close store(MOD).
Education and Training
Expected in 2021
Bachelor’s Degree: Business Phoenix University - Lithonia, GA GPA:
Expected in
Science: Business with a Small - , GPA:
Expected in
Business and Entrepreneurship Certificate: - , GPA:
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