Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Administrative team leader, make more broad, add all the office administration. No reason to have sales and service. Highlight all of the software knowledge I have. Get into merchandising highlight Highlight management skill or focus on merchandising.
Make the resume for Combine, kids and assistant manager position. Change to all management experience on my resume.
Sales and customer service specialist focused on supporting the customers' needs and their expectations. Effective customer support and relations with attention to detail, professional attitude, and enthusiasm. Motivated to learn and grow as a team member and sales professional.
Skills
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Experience
Perry Ellis International Inc. | Paramus , NJAssistant Manager10/2019 - 06/2020
- Provide the best quality customer service by assisting customers with inquiries, complaints, returns, exchanges, orders, and alterations.
- Confer with customers by telephone, email, text or in person to provide information about products, services, upcoming promotions, sales, and events and schedule appointments.
- Resolve customers' complaints about service or merchandise by performing activities such as exchanges, refunds, reordering, altering or realtering garments, to customers specifications.
- Keep accounts of customer interactions and transactions, recording details of their inquiries, complaints, or comments, as well as actions taken to remedy the situation.
- Follow up with the customers to verify satisfactory resolution.
- Recruit, interview and hire new staff members.
- Plan, and prepare work schedules, keep records of employees' schedules, timecards, and document when variances occur.
- Assign employees specific daily, weekly, and monthly duties and ensure they are complete.
- Establish and implement sales goals, objectives, and procedures for the department.
- Train workers in operational procedures for opening, closing the store, cash registers, product knowledge, Workday, and new product knowledge.
- Provide training on company policies on safety, health, and security.
- Observe, and evaluate, workers' performance to ensure quality and timely delivery of service apply feedback to improve service and performance.
- Receive and examine, daily shipments to ensure inventory received corresponds with order manifest.
- Inspect merchandise to ensure that it is correctly price, displayed and that it functions as expected.
- Inspect work areas to ensure conformance to established standards in cleanliness, organization of sales floor and backrooms.
- Participate in continuing education to stay abreast on industry trends and developments.
- Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Oversaw team development according to industry service standards to further customer loyalty.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Perry Ellis International Inc. | Riverhead , NYSales Associate Kids World10/2015 - 10/2019
- Greet and engage with customer to attain their needs, recommend, and help choose merchandise per customers desires.
- Place special orders or call other stores to find desired items.
- Describe and demonstrate merchandise use, operation, and care to customers.
- Confer with customers in person by telephone, email, or text to provide information about products, services, upcoming promotions, or sales.
- Follow up to ensure that the customers' satisfied with purchases and services rendered.
- Resolve customers' issues by exchanging merchandise, offering refunds, and offering to order a replacement.
- Understand and implement policies regarding payment and exchanges, and security practices.
- Stay abreast on current fashion fashions, product knowledge and updates.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Nordstrom Inc | City , STATEAssistant Manager02/2011 - 10/2015
- Received two promotions while at the E-Bar, first to lead barista and second to assistant manager.
- Awarded Customer Service All Star in my first year of working with Nordstrom.
- Provide customers with product details, such as coffee blends and origin, flavor, roast strength or preparation.
- Take customer orders and make their beverages per specified instructions or recipe.
- Stock customer service stations with paper products or beverage preparation items.
- Order, receive, and merchandise product for retail sales.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to company standards and health codes.
- Control inventories and ordering of food and equipment, record shortages.
- Analytical evaluation of operational problems, such as theft and wastage, and establish procedures to alleviate troubles.
- Audit work procedures and worker performance to increase service quality and enhance job safety.
- Train employees in food and drink preparation, customer service, sanitation, health codes and safety procedures.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
Education and Training
Metro State College of Denver | City, StateBachelor's in Fine Art2005
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Resume Overview
School Attended
- Metro State College of Denver
Job Titles Held:
- Assistant Manager
- Sales Associate Kids World
Degrees
- Bachelor's in Fine Art
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