Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Agile and adaptable team leader with stellar guest services and marketing history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with dynamic success in applying time management in busy business environment.
Work History
Rent-A-Center - Assistant ManagerClayton , NC04/2019 - 10/2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members to meet operation standards.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Promoted to Assistant Manager after only 6 months with company.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Gpm Investments - Sandwich ArtistMillington , MI01/2017 - 01/2019
- Efficiently prepared sandwiches and other menu items for guests.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Performed shift change tasks each day to keep store efficient and neat.
- Operated manual and electric appliances to peel, slice and trim food.
- Maintained clean, sanitized and well-organized food preparation zones.
- Communicated menu item information and offered suggestions to promote featured products.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Delivered exceptional service as illustrated through multiple positive reviews.
- Assisted guests, including offering personable greetings and taking orders.
Heartland Dental - Marketing and Education VolunteerCumming , GA01/2014 - 09/2018
- Prepared materials and set up equipment events.
- Participated in professional development opportunities and attended in-services and seminars.
- Assisted with public relation events, including set up, visual displays, h at events and post event debriefing.
- Prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
- Helped with planning and hosting of marketing events.
- Worked closely with marketing team to maintain marketing materials for patient education and PR events.
Luck Country Inn Hotel - Front Desk ReceptionistCity , STATE04/2016 - 01/2017
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Volunteered to help with special projects, assuming variety of tasks and duties.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Skills
- Recruiting and Interviewing
- Staff Supervision
- Training
- Product and Service Sales
- Store Management
- Point of Sale Systems
- Sales and Marketing
- Administrative support
- Good listening skills
- Creative problem solving
- Inventory Control
- Guest Services
- Business communications
- Administrative office operations
- Patient-focused quality service
- Organization, prioritizing, and multi-tasking
- Event Coordination
Education
University of WisconsinCityGeneral Studies
05/2018Luck Public High SchoolCityHigh School Diploma
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Resume Overview
School Attended
- University of Wisconsin
- Luck Public High School
Job Titles Held:
- Assistant Manager
- Sandwich Artist
- Marketing and Education Volunteer
- Front Desk Receptionist
Degrees
- General Studies
High School Diploma
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