Detail-oriented Assistant Manager offers more than 8 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Product and service knowledge
Sales monitoring
Weekly Ordering
Customer rapport
Experience
01/2018 to Current
Assistant ManagerRent-A-Center – Claremore, OK,
Plan and prepare workflow schedules, delegating tasks for 10-15 employees.
Maintain inventory accuracy by counting stock-on-hand.
Maintain inventory accuracy by doing the store orders; cigarettes, snuff, tobacco, shelf items(candy bars, canned food, etc.) and kitchen orders.
Direct and led employees, supervising activities to drive productivity and efficiency.
Office work, putting reports in the computer, keep track of receipts for numerous accounts, count money, go to the bank for the business, and handle bills for the business.
Secure revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Conduct job interviews, hiring employees and firing employees.
Manage personnel scheduling, facilitating adequate coverage to meet demand.
Train employees when they get hired.
Delegate daily tasks to team members to optimize group productivity.
Enforce company policies and procedures to strengthen operational standards across departments.
Organize schedules, workflows and shift coverage to meet expected business demands.
08/2014 to 09/2021
Home Health AideComfort Keepers – El Dorado, AR,
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervised medication administration, personal hygiene and other activities of daily living.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Maintained clean and well-organized environment to promote client happiness and safety.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Facilitated best care by developing strong and trusting rapport with patient.
Helped clients stay happy and healthy by providing mental and emotional support.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Assisted patients with such tasks as doing dishes and laundry every day to every other day and mowing their yard every week to alleviate burden on family members.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Documented client progress in charts and logbooks.
Delivered high level of assistance with cooking, meal preparation and shopping.
Monitored and reported clients' progress.
Monitored client behaviors and emotional states, reporting concerns to manager and documenting information in files.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Planned optimal meals based on established nutritional plans.
11/2016 to 04/2017
CashierRiebes Auto Parts Llc – Auburn, CA,
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Processed 50+ transactions per day with exceptional accuracy.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Promoted specific item options to drive sales and achieve add-on purchases.
08/2009 to 03/2012
3rd Shift LeadMikes One Stop – City, STATE,
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Processed 80+ transactions per day with exceptional accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Trained new team members in cash register operation, stock procedures and customer service.
Monitored sales events, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 05/2009
High School Diploma: Wellston High School - Wellston, Ohio, GPA:
Additional Information
Very reliable and dependable.
Very friendly and enthusiastic.
Always willing to learn more to move up in an organization.
Always quick to pick up on new tasks or responsibilities given by lead or manager.
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