Assistant Manager Resume Example Sunglasses USA

ASSISTANT MANAGER

Summary

Skills

cashier, customer service, fast pace working, management, trainer, up selling, knowledge of ordering and making schedules

Experience

Assistant Manager / Sunglasses USA - Uncasville, Connecticut03/2007 - Current

Coached and mentored employees by delivering training, guidance and performance monitoring.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Delegated daily tasks to team members to optimize team productivity.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Collaborated with store manager to develop strategies for achieving sales and profit goals.

Stocking Associate / Brookstone - Uncasville, Connecticut12/2004 - 06/2007

Assisted customers based on currently available product, promotional and policy information.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Verified invoices against delivered merchandise to check shipment accuracy.
Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
Reviewed current planograms and end cap placements to properly merchandise items.
Used [Software] system to locate merchandise in inventory for shelf restocking.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Communicated effectively with members of public in often crowded and noisy environments.
Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Secured products when transporting to different areas of store to prevent merchandise damage.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Replenished inventory with focus on addressing customer needs.
Assessed floor displays to determine which merchandise required restocking.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Front Line Server / Mohegan Sun - Uncasville, Connecticut02/2004 - 09/2004

Checked menus to verify current selection availability and cleanliness.
Plated food and ensured plate presentation and food quality were of highest standard.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Checked order accuracy and food quality before delivering to customers.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Managed closing duties, including restocking items and reconciling cash drawer.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Prepared and served cold, hot and [Type] beverages to guests.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Sent orders to kitchen staff by [Action].
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.

Education and Training

Montville High School - Oakdale, CT06/2004High School Diploma

Resume Overview

Companies Worked For:

Sunglasses USA
Brookstone
Mohegan Sun

School Attended

Montville High School

Job Titles Held:

Assistant Manager
Stocking Associate
Front Line Server

Degrees

Montville High School - Oakdale, CT 06/2004 High School Diploma

Assistant Manager Resume Example

Resume Score: 80%

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