Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Skills
cashier, customer service, fast pace working, management, trainer, up selling, knowledge of ordering and making schedules |
Experience
Assistant Manager / Sonic - Vidalia , LA03/2007 - Current
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
- Delegated daily tasks to team members to optimize team productivity.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Stocking Associate / Wegmans Food Markets - Merchantville , NJ12/2004 - 06/2007
- Assisted customers based on currently available product, promotional and policy information.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Used [Software] system to locate merchandise in inventory for shelf restocking.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Communicated effectively with members of public in often crowded and noisy environments.
- Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Replenished inventory with focus on addressing customer needs.
- Assessed floor displays to determine which merchandise required restocking.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Front Line Server / Mohegan Sun - City , STATE02/2004 - 09/2004
- Checked menus to verify current selection availability and cleanliness.
- Plated food and ensured plate presentation and food quality were of highest standard.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Checked order accuracy and food quality before delivering to customers.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Processed customers' payments and provided receipts.
- Calculated charges, issued table checks and collected payments from customers.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
- Prepared and served cold, hot and [Type] beverages to guests.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Sent orders to kitchen staff by [Action].
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Education and Training
Montville High School - City, State06/2004High School Diploma
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Resume Overview
School Attended
- Montville High School
Job Titles Held:
- Assistant Manager
- Stocking Associate
- Front Line Server
Degrees
- Montville High School -
City,
State
06/2004 High School Diploma
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