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Assistant Manager Resume Example

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RC
ASSISTANT MANAGER
Summary
Skills

cashier, customer service, fast pace working, management, trainer, up selling, knowledge of ordering and making schedules

Experience
Assistant Manager / Sonic - Vidalia , LA03/2007 - Current
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Delegated daily tasks to team members to optimize team productivity.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Stocking Associate / Wegmans Food Markets - Merchantville , NJ12/2004 - 06/2007
  • Assisted customers based on currently available product, promotional and policy information.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Used [Software] system to locate merchandise in inventory for shelf restocking.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Replenished inventory with focus on addressing customer needs.
  • Assessed floor displays to determine which merchandise required restocking.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Front Line Server / Mohegan Sun - City , STATE02/2004 - 09/2004
  • Checked menus to verify current selection availability and cleanliness.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked order accuracy and food quality before delivering to customers.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Sent orders to kitchen staff by [Action].
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Education and Training
Montville High School - City, State06/2004High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

65Fair
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Montville High School

Job Titles Held:

  • Assistant Manager
  • Stocking Associate
  • Front Line Server

Degrees

  • Montville High School - City, State 06/2004 High School Diploma

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