assistant manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

  • Inventory management
  • Documentation
  • Precision
  • Accuracy
  • Verbal/written communication
  • Detail-work expertise
  • Customer service skills
  • Scheduling
  • Staff Management
  • Guest Services
  • Office administration
  • Security awareness
  • Conflict Resolution
  • Telephone skills
  • Technical Support
  • Administrative support
Work History
Assistant Manager, 08/2019 to Current
SonicShreveport, LA,
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Interviewed, hired and trained 6 staff associates and equipped to comply with company policies and procedures.
Bench Jeweler, 08/2015 to Current
Blue NileTroy, MI,
  • Performed final buffing with polishing wheels buffing wire.
  • Cleaned and polished gemstones and finished pieces.
  • Plated articles such as jewelry pieces and clock and watch dials with nickel, gold, silver or other metals.
  • Selected gems according to quality guidelines.
  • Repaired broken items.
  • Explained service offerings.
  • Formed, joined or assembled metal pieces, articles or wires, using soldering irons, gas torches, and hand tools.
  • Stocked merchandise and set up promotional displays.
  • Trained new sales professionals on product catalog.
  • Soldered pieces of jewelry together.
  • Resolved customer concerns and questions promptly.
  • Cut, trimmed, shaped and smoothed jewelry stones, pearls, and metals pieces, using abrasives, grinding stones and power and hand tools.
  • Set stones in center and channel layouts.
  • Completed purchases and processed payments.
  • Collected and filed invoices and payment receipts.
  • Marked and drilled holes in jewelry mounting to center stones according to design specifications.
  • Removed merchandise from displays to show to customers.
Sales Associate, 08/2013 to 08/2015
Conde Nast DigitalNew York, NY,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Infantryman, 07/2009 to 06/2013
Marine CorpsCity, STATE,
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Advised superiors on operations, intelligence and risk assessments in daily briefings.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on daily basis.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Trained over a hundred multinational partners, contractors and foreign nationals on security and safety to develop defense capabilities.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Maintained 100% accountability of all assigned equipment.
  • Directed logistical training procedures in accordance with military regulations.
  • Led fire teams during battle drills and training exercises.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
No Degree: Business, Expected in
Pensacola State College - Pensacola, FL
High School Diploma: , Expected in 05/2009
J.M. Tate Highschool - Gonzalez, FL,
  • Completed advanced manager training.
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Pensacola State College
  • J.M. Tate Highschool

Job Titles Held:

  • Assistant Manager
  • Bench Jeweler
  • Sales Associate
  • Infantryman


  • No Degree
  • High School Diploma

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