Assistant Manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Automotive manager offer 15 years plus of automotive knowledge I started out work out in the bays on cars the working my way up front. I’m a Motivative leader with history of building and managing retail and automotive teams. Proficient at identifying issues and integrating solutions to achieve results.Strong relationship builder works well with stakeholders and corporate teams.
Skills
Sales monitoring
Product and service knowledge
Project management abilities
Product branding
Customer relations
Inventory management
Merchandising
Retail Space Planning
CSS
Retail operations management
Orientating and training
Staff training and development
Staff development
Business development understanding
Strong automotive background
Extensive car knowledge
Very diverse in automotive parts
Parts ordering
Experience
03/2019 to Current
Assistant ManagerSonic – Millbrook, AL,
Enforced company policies and procedures to strengthen operational standards across departments.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Organized schedules, workflows and shift coverage to meet expected business demands.
03/2012 to 03/2019
Store ManagerBarnes & Noble, Inc. – Virginia Beach, VA,
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Maintained daily record of all transactions.
Kept accounts current and funds deposited to keep on-site cash low.
Addressed customer inquiries and resolved complaints.
Oversaw inventory management to minimize waste.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Coordinated sales reports, reconciled accounts and made bank deposits.
Contributed to merchandising ideas at team sales meetings.
Counted cash drawers and made bank deposits.
Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Maintained adequate temperature and humidity in stockrooms.
Corrected operational discrepancies for [Number] stores by developing and executing process improvements.
Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Assessed, optimized and elevated operations to target current and expected demands.
Updated store pricing, signage and merchandising based on current promotions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
07/2007 to 03/2012
Department ManagerEssity Aktiebolag (Publ) – New Haven, CT,
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Worked closely with sales associates to complete tasks.
Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
Coached, trained and mentored new team members and manager trainees.
Followed all safety protocols and company processes and procedures.
Education and Training
Expected in 06/2003
High School Diploma: Northern High School - Durham, NC GPA:
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