Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with target market. Proactive Sales associate dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability. I am also a Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
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- One-on-one meetings with employees to ensure opportunities to grow within their sales, reviewed strengths and weaknesses and made a plan on ways to improve.
- Monitor and coach employees daily to make sure goals are met each month.
- Exceeded with expectations of the stores goals each month.
- Researched issues to obtain appropriate answers to customer inquiries.
- Answered questions about store policies and concerns to support positive customer experiences.
- Opened and closed store independently and prepared nightly bank drop for store manager.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Helped customers complete purchases, locate items and join reward programs to promote customer loyalty, satisfaction and sales numbers.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training towards recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Administered demanding situations.
- Welcomed and ensured guests receive personalized service and attention.
- Provided detailed information on menu and bottle services
- Advertised and promoted events.
- Up-sold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Polished glassware and removed debris to keep customer areas fresh and clean.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took customer orders and capitalized on opportunities to sell special beverages
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Processed payments and counted change to complete transactions.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned walls, fans and drains in bakery coolers, display cases and work area.
- Prepared cooking supplies, ingredients and workstations when opening and closing the kitchen.
- Driver's License
- Bartender's License
- Tip Certification
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Resume Overview
School Attended
- Wilbur Cross High School
Job Titles Held:
- Assistant Manager
- Bartender
- Crew Member
Degrees
- High School Diploma
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