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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Product branding
  • Microsoft Office expertise
  • Customer relations
  • Staff development
  • Orientating and training
  • Customer rapport
  • Project management abilities
  • Inventory control & management
  • Closing and contract negotiations
  • Retail operations management
Experience
Assistant Manager - Brinker International Inc. (Logan, UT)April 2014 - Current
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Obtained highest rating from county health department after implementing [Technique].
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
General Manager - Ensign Hospitality (North Logan, UT)March 2009 - April 2014
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Directed [Number] managers with over [Number] associates across [Number] departments that generated over $[Number] in revenue.
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Developed [Number] internal candidates for general management promotion opportunities.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Motivated and led team members to work together to achieve targets.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Maintenance Engineer - Ensign Hospitality (Tremonton, UT)March 2009 - March 2009
  • Established and implemented new procedures for standard maintenance scheduling.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Completed [Action] and [Action] to maintain operations throughout entire facility.
  • Performed repair work on [Type] and [Type] equipment, typically returning machines and tools to service within [Number][Timeframe].
  • Minimized costs by working and negotiating with multiple suppliers.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
Education and Training
Some College (No Degree) in Elem. Ed/Special EdUtah State University, Logan, UT
Accomplishments
  • Received [Number] “exceeds expectations” ratings on performance reviews.
  • Awarded [Number] merit increases during the first [Number] years of employment.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
Activities and Honors
  • Member, Logan Rotary Club (2014-current)
  • Board Member & Treasurer, Logan Rotary Club (2018-2020)
Certifications
  • ServSafe
  • Red Cross First Aid/CPR
  • EPA Section 608 Certified (Universal)
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Resume Overview

Companies Worked For:

  • Brinker International Inc.
  • Ensign Hospitality

School Attended

  • Utah State University

Job Titles Held:

  • Assistant Manager
  • General Manager
  • Maintenance Engineer

Degrees

  • Some College (No Degree) in Elem. Ed/Special Ed

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