Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
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Experience
Assistant Manager - Sport Clips (Dardenne Prairie , MO)April 2014 - Current
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Obtained highest rating from county health department after implementing [Technique].
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
General Manager - Honeywell (Wallingford , CT)March 2009 - April 2014
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Encouraged, trained and disciplined employees to maximize performance.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
- Directed [Number] managers with over [Number] associates across [Number] departments that generated over $[Number] in revenue.
- Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Developed [Number] internal candidates for general management promotion opportunities.
- Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Motivated and led team members to work together to achieve targets.
- Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
- Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
- Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Maintenance Engineer - Hyatt Hotels Corp. (Rogers , AR)March 2009 - March 2009
- Established and implemented new procedures for standard maintenance scheduling.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Monitored maintenance scheduling and reported maintenance team information to management.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
- Completed [Action] and [Action] to maintain operations throughout entire facility.
- Performed repair work on [Type] and [Type] equipment, typically returning machines and tools to service within [Number][Timeframe].
- Minimized costs by working and negotiating with multiple suppliers.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
Education and Training
Some College (No Degree) in Elem. Ed/Special EdUtah State University, City
Accomplishments
- Received [Number] “exceeds expectations” ratings on performance reviews.
- Awarded [Number] merit increases during the first [Number] years of employment.
- Fulfilled all supervisory duties when Store Manager was on vacation.
Activities and Honors
- Member, Logan Rotary Club (2014-current)
- Board Member & Treasurer, Logan Rotary Club (2018-2020)
Certifications
- ServSafe
- Red Cross First Aid/CPR
- EPA Section 608 Certified (Universal)
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Utah State University
Job Titles Held:
- Assistant Manager
- General Manager
- Maintenance Engineer
Degrees
- Some College (No Degree) in Elem. Ed/Special Ed
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