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assistant manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic Administrative Assistant with 15 years of experience and well-developed administrative skills, including bookkeeping and scheduling. Career-minded individual with talents in handling routine administrative tasks, including preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Strategic Planning
  • Marketing tactics
  • Time Management
  • Inventory management
  • Merchandising
  • Staff training and development
  • Microsoft Office expertise
  • Orientating and training
  • Customer rapport
  • Customer relations
  • Business Development
Experience
03/2019 to Current
Assistant Manager Sunbelt Rentals, Inc. Grand Prairie, TX,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 98%.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported sales management initiatives to optimize business development.
02/2016 to 03/2020
Supervisor Dsv Road Transport Medford, OR,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Created training manual for all employees to use as reference guide.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Developed position rotation to support continuous improvement and operator development.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Conducted evaluations and reviews for 30 employees.
  • Coached and mentored 30 staff members through constructive feedback to develop long-term career goals.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
03/2013 to 01/2016
Supervisor Dsv Road Transport Mesa, AZ,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Created training manual for all employees to use as reference guide.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Developed position rotation to support continuous improvement and operator development.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Conducted evaluations and reviews for 8 employees.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
04/2003 to 01/2013
Office Administrative Assistant Eastern Metal Supply Houston, TX,
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Guided administrative and professional staff through computer and software problems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Obtained scanned records and uploaded to database.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Education and Training
Expected in 05/2003
High School Diploma:
Durant High School - Durant, MS,
GPA:
Expected in
: Business Administration And Management
Delta State University - Cleveland MS,
GPA:
Expected in 05/2022
:
Strayer University - Washington, DC
GPA:
  • Minor in Human Resource Management
  • 3.9 GPA
  • Dean's List Honoree 2019-2020

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Resume Overview

School Attended

  • Durant High School
  • Delta State University
  • Strayer University

Job Titles Held:

  • Assistant Manager
  • Supervisor
  • Supervisor
  • Office Administrative Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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