Results-focused Supervisor offering 2 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Proactive retail manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with 2 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
- Employee performance evaluations
- Issue resolution
- Business planning
- Recruiting and interviewing
- Cost Control
- Training
- Operations management
- Staff Management
- Operations
- Product and service sales
- Stock management
- Customer Relations
- Customer experience
Independence, MO, 10/2017 - 06/2018
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Maintained exceptionally clean, customer-friendly and well-run stocking department.
- Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
- Promoted to Assistant Manager after only 6 months with company.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Assisted cashiers in meeting standards for customer service and quality.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised team of 15 employees and provided feedback on performance.
- Monitored security and handled incidents calmly.
Tampa, FL, 05/2015 - 09/2017
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Trained and developed cashiers in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction while handling all product returns quickly and professionally.
- Educated customers on promotions to enhance sales.
- Achieved perfect attendance record for 12 months consecutively.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Lexington, KY, 03/2014 - 05/2015
- Assisted customers by answering questions and fulfilling requests.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained team members in successful strategies to meet operational and sales targets.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated customers on promotions to enhance sales.
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Resume Overview
School Attended
- Region 16
- Milan Institute
Job Titles Held:
- Assistant Manager
- Sales Associate
- Demo Coordinator
Degrees
- GED
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