, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Service-driven professional with 6-year background in the Food Industry sector. Personable and reliable desiring opportunity to use time management and adaptability in a busy environment.
Skills
Product and service knowledge
Sales monitoring
Customer rapport
Business development understanding
Customer relations
Training and development
Strategic Planning
Time Management
Staff training and development
Customer support
People skills
Organizational skills
Sanitation
Problem resolution
Reliable and trustworthy
Data management
Decision-making
Conflict resolution techniques
Focused on customer satisfaction
Skilled multi-tasker
Opening and closing procedures
Communication
Flexible and adaptable
Leadership
Critical thinking
Experience
05/2019 to CurrentAssistant ManagerSunbelt Rentals, Inc. | Honolulu, HI,
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enhanced sales by implementing merchandising and promotional improvements.
Enforced company policies and procedures to strengthen operational standards across departments.
Supported sales management initiatives to optimize business development.
Directed and led employees, supervising activities to drive productivity and efficiency.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted Boss in evaluating employee performance and cultivating improvement initiatives.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Increased sales of high margin menu items through effective upselling.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
English and Spanish speaking
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
05/2018 to 04/2019Crew Member Milio's Sandwiches | Sauk City, WI,
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Prepared quality products while maintaining portion control and presentation within service goal times.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Upheld high standards of productivity and quality in all areas of operations.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Drove team success by completing assigned task quickly and accurately.
Packed all fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Described menu items to customers and suggested products based on stated preferences.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Addressed and resolved customer concerns to maintain brand loyalty.
Increased special item sales by creating daily menus with changing specials.
Checked temperatures of freezers, refrigerators and heating equipment.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Operated cash register, collected payments and provided accurate change.
Passed state inspections by following health, safety and sanitation guidelines.
09/2016 to 03/2018Restaurant WaitressTown Pizza & Family Restaurant | City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
Expected in 06/2019High School Diploma | East Providence High School, East Providence, RIGPA:
Accomplishments
Promoted from waitress/counter girl to Assistant Manager, in less than 6-months
Created highly effective new sales that significantly impacted efficiency and improved operations with trendy & up to date alcohol
Consistently maintained high customer satisfaction ratings.
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