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Assistant Manager Resume Example

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Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Service-driven professional with 6-year background in the Food Industry sector. Personable and reliable desiring opportunity to use time management and adaptability in a busy environment.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Customer rapport
  • Business development understanding
  • Customer relations
  • Training and development
  • Strategic Planning
  • Time Management
  • Staff training and development
  • Customer support
  • People skills
  • Organizational skills
  • Sanitation
  • Problem resolution
  • Reliable and trustworthy
  • Data management
  • Decision-making
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Opening and closing procedures
  • Communication
  • Flexible and adaptable
  • Leadership
  • Critical thinking
ASSISTANT MANAGER
Experience
May 2019 - Current
Assistant ManagerCompany Name | City, State
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supported sales management initiatives to optimize business development.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted Boss in evaluating employee performance and cultivating improvement initiatives.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • English and Spanish speaking
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
May 2018 - April 2019
Crew Member Company Name | City, State
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Drove team success by completing assigned task quickly and accurately.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Increased special item sales by creating daily menus with changing specials.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Passed state inspections by following health, safety and sanitation guidelines.
September 2016 - March 2018
Restaurant WaitressCompany Name | City, State
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed customers' payments and provided receipts.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
June 2019
High School Diploma
East Providence High School, City, State
Accomplishments
  • Promoted from waitress/counter girl to Assistant Manager, in less than 6-months
  • Created highly effective new sales that significantly impacted efficiency and improved operations with trendy & up to date alcohol
  • Consistently maintained high customer satisfaction ratings.
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Resume Overview

School Attended

  • East Providence High School

Job Titles Held:

  • Assistant Manager
  • Crew Member
  • Restaurant Waitress

Degrees

  • High School Diploma

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