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Assistant manager Resume Example

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ASSISTANT MANAGER
Career Overview

Enthusiastic customer service representative with in-depth knowledge of sales, account management and training.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Customer service expert
  • Fashion knowledge
  • Opening/closing procedures
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Work Experience
Assistant manager
July 2015 to March 2016Family Dollar － Charlotte, NC
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Trained fiveCreated new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed. new employees quarterly.
Head Cashier
September 2014 to January 2015Charlotte, NC
  • Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Attended local, regional and national trade shows for product development training as defined by territory needs.hipping, service, or billing methods and procedures to prevent future problems.
Cashier
March 2012 to June 2014Rugged Wearhouse － Charlotte, NC
  • Load and unload trucks Price and organize merchandise Greet customers and ascertain what each customer wants or needs.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
Factory assembler
February 2015 to June 2015Life Touch － Charlotte, NC
  • Load materials and products into package processing equipment.
  • Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
  • Record product, packaging, and order information on specified forms and records.
  • Examine and inspect containers, materials, and products to ensure that packing specifications are met.
  • Measure, weigh, and count products and materials.
  • Mark and label containers, container tags, or products, using marking tools.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Assemble, line, and pad cartons, crates, and containers, using hand tools.
  • Seal containers or materials, using glues, fasteners, nails, and hand tools.
Educational Background
High School Diploma : Jun 2013David W Butler Matthews NC － Matthews, NC

Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

Criminal Justice, May 2018Mars Hill University (Mars Hill NC) － Ashville, NC

Coursework in Business Administration and Organizational Development.Continued education in Criminal Justice.

Skills

Cash handling,Shipping and receiving,Professional and friendly,,Careful and active listener,Strong public speaker,Multi-tasking.

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Resume Overview

Companies Worked For:

  • Family Dollar
  • Rugged Wearhouse
  • Life Touch

School Attended

  • David W Butler Matthews NC
  • Mars Hill University (Mars Hill NC)

Job Titles Held:

  • Assistant manager
  • Head Cashier
  • Cashier
  • Factory assembler

Degrees

  • High School Diploma : Jun 2013
    Criminal Justice , May 2018

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