Assistant Manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Customer service-focused manager with 8 years of management experience and customer service experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Accomplished Assistant Manager with experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Well known for my outstanding cash handling audits, health inspection audits etc.
Skills
Financial Management
Employee scheduling
Strategic Planning
Training
Operations management
Employee performance evaluations
Issue resolution
Cash Handling
Cash Register Operation
Good Telephone Etiquette
Customer service
Customer service and engagement
Excellent customer service
Work History
Assistant Manager, 12/2012 - 03/2020 Tishman Speyer – San Francisco, CA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Trained team members in successful strategies to meet operational and sales targets.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supervised and evaluated staff of 25-30 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Assisted Manager in interview process of prospective employees and provided feedback.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Attended monthly sales meetings and reported pertinent information to employees.
Onboarded new employees, including training, mentoring and new hire documentation.
Counted cash in register drawer at beginning and end of shift.
Prepared beverages and filled food orders for customers.
Prepared and submitted end-of-shift reports using Workday, crunchtime, outlook, remacs etc.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Quickly and accurately counted drawers at start and end of each shift.
Verified over $2500 of cash and credit payments daily.
Used POS system to enter orders, process payments, and issue receipts.
Customer Service Representative, 03/2013 - 09/2013 Planet Fitness Inc. – Lake Orion, MI,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided information to customers regarding Davids bridal charge card and loyalty program and helped to open and activate new accounts.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Leveraged sales expertise to promote Sales, merchandise and capitalize on upsell opportunities.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Assisted customers by answering questions and fulfilling requests.
Sales Agent, 04/2012 - 10/2012 Aaa Of Southern California – Conroe, TX,
Strengthened customer loyalty by being friendly and professional in all interactions.
Operated with select dialer system to manage more than 35 calls per day.
Answered questions concerning prices and availability of Products.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Contributed to company achieving and holding industry-leading customer service ratings.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Administrative Studies: Health Administration, Expected in - Southern New Hampshire University - Hooksett, NH GPA:
: , Expected in 05/2011 - Palm Bay Magnet Senior High School - Melbourne, FL GPA:
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