Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Attentive supervisor with 4 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Enthusiastic Assistant Manager offering 4 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Forward-thinking person who is proficient in generating high-quality work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Sales monitoring
  • Product and service knowledge
  • Inventory management
  • Project management abilities
  • Orientating and training
  • Customer rapport
  • Staff training and development
  • Business development understanding
  • Staff development
  • Microsoft Office expertise
  • Customer relations
Assistant Manager, 01/2019 to Current
Town Pump, Inc.Thompson Falls, MT,
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for 40 team members.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Evaluated employee performance and developed improvement plans.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize team productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Shift Leader, 03/2018 to 12/2018
Pilgrim'sHamilton, AL,
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Installer, 04/2017 to 12/2017
The Shyft Group, Inc.Charlotte, NC,
  • Inventoried required material, tools and equipment prior to beginning work each day.
  • Put in complete systems at new residential and business construction sites.
  • Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work.
  • Applied knowledge of carpentry and general construction to complete attractive finish work.
  • Performed troubleshooting of malfunctions and diagnosed issues.
  • Followed safety guidelines in all work, as well as when using tools, equipment and heavy machinery.
  • Delivered exceptional service to each customer by answering questions and responding quickly to issues.
  • Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
  • Tested systems and performed troubleshooting to alleviate any potential issues after set up.
  • Surveyed job sites to identify best positioning and location for equipment.
  • Demonstrated proper use of equipment to customers.
  • Maintained inventory of supplies, materials and tools needed to work on job sites.
  • Formed complete circuits by connecting systems to fuel, water and refrigerant sources and tested integrity of all pathways.
  • Balanced systems and calibrated controls to optimize performance.
  • Inspected electrical circuits and components, employing test equipment to verify continuity and trace faults.
Sales Associate, 01/2017 to 04/2017
Dmc AtlantaNorcross, GA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through system and coordinated product deliveries.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
Education and Training
GED: , Expected in 10/2009
Edgewater High School - Orlando, FL

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Resume Overview

School Attended

  • Edgewater High School

Job Titles Held:

  • Assistant Manager
  • Shift Leader
  • Installer
  • Sales Associate


  • GED

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