Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
  • Experienced customer service representative highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Eager to develop and advance professionally into a more challenging position.
  • Hardworking customer service representative bringing 12 years of experience meeting customer needs. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Skills
  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Opening and Closing Procedures
  • Training and mentoring
  • Microsoft Office
  • Customer Service
  • Organization and Time management
  • POS systems
  • Store displays
Education
Grand Rapids Adult Education Grand Rapids MI, Expected in 01/2014 GED : - GPA :
Work History
Town Pump, Inc. - Assistant Manager
Billings, MT, 042014 - 072015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions as well as cash safe.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Performed inventory control, such as counting and stocking merchandise.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Maintained cleanliness inside and outside of store.
State Of Indiana - Crew Leader
Mount Vernon, IN, 082015 - 052016
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained clean workplace and supervised end-of-day cleanup activities to remove all debris and unnecessary supplies from customer premises.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arby's, Llc - Shift Manager
Carrollton, GA, 062016 - 112019
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Stocked, monitored and maintained inventory of diverse products.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Handled cash drawers, returns, recalls and cash safe.
My Auto Import Center - Nissan Service Advisor
City, STATE, 122019 - 022021
  • Suggested add-on services that would be helpful to customers and improve bottom line concern.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Followed up with customers about resolved issues and completed work to maintain high standards of customer service.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Recorded actions taken, issues resolved and warranty information to effectively manage customer accounts.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Responded to customer requests for products, services and company information.

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Resume Overview

School Attended

  • Grand Rapids Adult Education

Job Titles Held:

  • Assistant Manager
  • Crew Leader
  • Shift Manager
  • Nissan Service Advisor

Degrees

  • GED

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