Staff development talent Hiring and training Strong leader Stable work history Full service restaurant Stable work history background Operations management Supervisory skills Adaptable
Summary
Restaurant Manager with a 10-year career at successful Fast food restaurants. Experienced Restaurant Manager who oversaw high-volume stores, customer service representative, working with the public is something I have a true passion for weather it be in a fast food setting,over the phone, or in person. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Accomplishments
Business Development: Successfully grew business by training staff.
Served as key contributing member to Leadership team.
People Management: Opening stores Training team members and Managers to run an outstanding restaurant.
Assistant Manager December 2012 to June 2016Popeyes Chicken － Charlotte, NC
Interviewed, hired and trained new quality customer service representatives.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Provided a high level of product and leadership support to representatives and clients.
Effectively communicated with team members to maintain clearly defined expectations.
Effectively managed departmental expenses to stay within allocated budget.
Resolved customer questions, issues and complaints.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Assistant Manager July 2008 to May 2009Family Dollar － Concord, NCAddressed customer inquiries and resolved complaints.
Maintained daily record of all transactions.
Managed team of 5 of professionals.
Reduced amount of employee overtime by 3% by effectively delegating tasks.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Shift Manager August 2004 to October 2006Long John Slivers/A&W － Concord, NC
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Managed team of 10 or more of professionals.
Warehouse Line Leader September 2003 to March 2005Saddle Creek － Harrisburg, NcFollowed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleaned equipment. Assembled product containers and crates. Packed containers and re-packed damaged containers. Packed containers and re-packed damaged containers.
Costumer Rep December 2006 to April 2008On Star － Charlotte, Nc
